Product Operations Account Manager, Figure
$110-148.3k
+ 25% annual bonus target + Equity
More information about location
Blockchain-powered digital lender
Open for applications
Blockchain-powered digital lender
501-1000 employees
Open for applications
$110-148.3k
+ 25% annual bonus target + Equity
More information about location
501-1000 employees
Company mission
To transform financial services through blockchain, bringing speed, efficiency and savings to both consumers and institutions.
Role
Who you are
- 4–7 years of professional experience in technical account management, implementation, or customer success, preferably within FinTech, Lending, or SaaS
- Proven experience handling technical onboardings, including API key management, user permissioning, and troubleshooting technical workflows
- A track record of owning post-sale relationships, conducting business reviews, and managing account health for institutional or enterprise clients
- Understanding of mortgage or lending lifecycles (LOS), asset management, or structured finance is a significant plus
- A Bachelor’s degree in Business, Finance, Computer Science, or a related field preferred
What the job involves
- We are looking for a versatile, detail-oriented Account Operations Manager to bridge the gap between initial sales and long-term client success
- In this role, you will be the engine behind our client experience, overseeing everything from technical implementation to ongoing relationship health for our PM + Connect and DART + Non-LOS asset platforms
- You are the primary custodian of the client journey once a deal closes, ensuring that technical onboardings are seamless, users are expertly trained, and hurdles are cleared quickly
- You’ll sit at the intersection of Sales, Capital Markets, and Product, acting as the operational glue that ensures our clients realize the full value of our lending and asset management technology
- Manage end-to-end client and partner onboarding through successful go-live, including user management, roles, permissions, and self-service setup
- Lead product walkthroughs, workflow training, and transaction education while creating all necessary onboarding docs, training materials, and reference guides
- Handle technical provisioning, including API key distribution and access configuration, specifically for Figure Markets and YLDS capabilities
- Serve as the primary technical point of contact for clients, logging and tracking inbound requests and recurring issues
- Triage, route, and own the resolution of bugs, while answering basic loan status or data questions and escalating as needed
- Support the Sales and Capital Markets team on demos and technical Q&A during the sales process and partner on platform-dependent deals
- Own the structured handoff from the Sales and Capital Markets team into the implementation phase
Our take
Figure is the largest non-bank provider of home equity lines of credit, disrupting the lending industry with its blockchain platform, Provenance. The platform works as a registry, ledger, and exchange; handling loans, mortgaging, private credit and private investment.
The company is one of few that offers users the option to leverage their cryptocurrency assets to get loans or mortgages. Betting heavily on the cryptocurrency market has presented both its ups and downs for Figure, but a successful IPO in 2025 suggests its position nowadays is steady.
As digital assets continue to gain mainstream acceptance, there should be ample opportunity for Figure to expand its reach in the future. The company's IPO was supported by Goldman Sachs, Jefferies and BofA Securities, and raised an impressive $787.5 million.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$200m
SERIES D
Dec 2019
$103m
SERIES C
Total funding: $418m
Company benefits
- 100% of premium costs for employees and dependents for medical, dental, and vision insurance
- Reimbursement for approved continuing education (eligible employees)
- 10 company-wide holidays plus one personal holiday
- Generous Flexible Time Away (FTA), Paid Time Off (PTO), and paid parental leave
- Bonus plan (eligible employees)
- Option to purchase a set number of shares of Figure's common stock (eligible employees)
Company HQ
Civic Center, New York, NY
Leadership
Mike Cagney
(Executive Chair & Co-founder)After Master's at Stanford, Mike spent almost 6 years as Chairman of ReFlow Services and co-founding Social Finance in 2011. He used this experience to co-found Figure in January 2018, serving since as CEO.
June Ou
(President & Co-founder)Having studied at Stanford and founded CCO Solutions, June spent 5 years at Social Finance with Mike, rising to VP of Product Management. She left this position in October 2017 to co-found Figure the following January.
Board Member at Cherry and Brex, at the latter of which they previously served as CFO/CBO and then COO. Was also CRO at SoFi.
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