Scaled Customer Success Manager, BigID
+ Equity participation
Data intelligence platform for business
Job no longer available
Data intelligence platform for business
501-1000 employees
Job no longer available
+ Equity participation
501-1000 employees
Company mission
To enable organizations to know their enterprise data and take action for privacy, protection, and perspective.
Role
Who you are
- 2+ years of experience in a Customer Success or related role within the SaaS industry
- Proven experience developing and executing customer success strategies, particularly for a scaled program
- A passion for driving product adoption using change management strategies both 1-to-1 and at scale
- Experience managing a large portfolio of customers (30+), with the ability to scale customer success efforts efficiently and effectively
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels of an organization through scalable communication methods
- Proven track record of collaborating across functions to identify and mitigate risks in client accounts, ensuring sustained success and mitigating churn
- Beneficial: background/experience in data management / data discovery / data governance / data security / information security or related fields
What the job involves
- As a Scaled Customer Success Manager, you will manage a broad portfolio of customers, ensuring their success by providing exceptional support and guidance through a one-to-many approach via developed playbooks, content delivery, metrics, and the right level of automation
- You will help develop a scaled customer success program for our scaled cohort of customers in the EMEA and APAC region
- We’re seeking someone who has developed or supported a similar program or worked within a highly-scaled customer success environment
- Initially, you’ll need to get hands-on with the EMEA/APAC scaled book of business to establish a baseline, plan any tactical initiatives, and build out the scaled program
- This role reports to the regional Customer Success Director and has high organizational visibility
- Engage 1-to-1 with customers at critical points in their journey
- Understand the customer journey and experience and help BigID evolve engagement strategies that improve time-to-value (TTV), retention, and growth
- Identify opportunities to implement scale initiatives (i.e. one-to-many) that enable customer time to value and are repeatable and scalable
- Define the critical measures and metrics for scaled customers, including when to rally the team to get a customer back on track
- Collaborate with internal product, SME’s, services, and solutions teams
- Iterate/test scale program initiatives and track results from our customers
- Identify customer challenges/trends and work with internal teams on options to address them
- Partner with sales teams to develop expansion opportunities
- Share our Values of Care-Do-Try-Shine!
Salary benchmarks
Our take
Data is a critical factor for any business, from finance to retail to technology and beyond. After the General Data Protection Regulation was introduced in 2016, companies were forced to reconsider their approach to data privacy and security. The founders of BigID saw this opportunity and launched their company in the same year.
BigID develops software that helps companies secure customer data and satisfy privacy regulations. It uses advanced machine learning and identity intelligence to help enterprises better protect their customer and employee data at a petabyte scale. The company helps organizations manage and protect their customer data, meet data privacy and protection regulations like the CCPA and GDPR, and leverage coverage for all data across all data stores.
The company achieved unicorn status after securing $200M over four successful fundraising rounds in three years. It is now honing the product that has delivered such success, with features such as expanded risk management with executive risk reporting, as well as new advanced ML-driven capabilities. On top of this, it has plans to accelerate its global expansion as it looks to capture more clients across the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2024
$60m
LATE VC
Jan 2022
$12m
LATE VC
Total funding: $318.1m
Company benefits
- Stock options
- Comprehensive benefits for you and your family
- Ability to work remotely
- Flexible hours and generous paid time off
- Professional growth opportunities + LinkedIn Learning
- Team fun & company outings
Company HQ
Chelsea, New York, NY
Leadership
Nimrod Vax
(Co-Founder & CPO)Nimrod worked at NetMount, Business Layers, and Netegrity after studying at Tel Aviv University. They then spent 9 years at CA Technologies, before leaving to found BigID in June 2015, where they have served as Head of Product since.
Dimitri Sirota
(Co-Founder & CEO)Previously co-founded API security & management pioneer Layer 7 Technologies, which sold to CA Technologies in 2013.
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