Software Engineer, Twilio

Cloud Infrastructure Area

$117-171.9k

Salary range dependent on candidate location

AWS

Kubernetes

Python

Java

Datadog

Junior and Mid level

Remote from US

Cloud communications software

Job no longer available

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Job no longer available

$117-171.9k

Salary range dependent on candidate location

AWS

Kubernetes

Python

Java

Datadog

Junior and Mid level

Remote from US

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

2+ years of experience in AWS Cloud infrastructure management. (preferably backend/infrastructure-focused like AMI, EC2, IAM policies/roles, etc.)
Strong ASG (Auto Scaling Groups) knowledge, to design, implement, and support scalable cloud-native environments
Experience with hardened base AMIs and AL23
Proficiency with one or more programming languages: like Java or Python (includes SW Arch patterns, clean code, debugging, etc)
Proficient in shell scripting to streamline repetitive tasks and enhance efficiency in operations
Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global Twilio Infrastructure Platform, blending operational excellence with development best practices
Knowledge of container-based application/services

Desirable

Knowledge on deployment tools and frameworks like infrastructure as a code and continuous deployment processes (ex: Github, Buildkite, Terraform-TFC, ArgoCD, Harness, Cloud network)
Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals, including tools like DataDog or Phometheus
Exposure to File Integrity Monitoring (FIM) tools, specifically Falco, and awareness of compliance frameworks (PCI, SOX)
Knowledge in Kubernetes
Experience with Claude AI or similar

What the job involves

This position is needed to evolve and maintain fundamental Compute infrastructure, collaborating with a passionate team to enhance the system capabilities
Key responsibilities include develop scalable cloud-native environments, VM orchestration, AWS-ASG Auto Scaling group of EC2 instances, hardened base AMIs, and secure container images while maintaining critical OS libraries
You'll implement solutions for providing robust legacy platform support and cutting-edge cloud-native technologies, all driven by automation and best practices
Collaborate with Tech Leaders, Architects and other Engineers to develop solutions for complex problems in distributed computing and infrastructure management
Automate solutions for operational issues, such as monitoring, performance, planning, and disaster response
Participate in an on-call rotation to support our business-critical infrastructure
Ensure a high quality implementation by applying Infrastructure as Code industry standards
Demonstrate effective communication by authoring and reviewing design documents, runbooks, and other service documentation, and keeping a good record of changes in the systems
Apply Agile methodologies to continuously deliver value to the customers
Act as point of contact for legacy/new Compute system components

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO, not founder)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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