Remote Support Engineer, Dexory
Robotics, Night Shift
Plus equity
Data-driven robotics
Job no longer available
Data-driven robotics
101-200 employees
Job no longer available
Plus equity
101-200 employees
Company mission
Transforming warehouse intelligence through robotics, data and machine learning.
Role
Who you are
- Proven experience in remote monitoring and technical support of robotic systems or complex machinery
- Proficiency in using monitoring and diagnostic tools and software
- Excellent problem-solving skills and the ability to think quickly under pressure
- Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders
- Ability to work independently, prioritize tasks, and manage time effectively in a remote work environment
- Flexibility to work non-standard hours
- Experience with autonomous mobile robots is a plus
What the job involves
- Join us at a very exciting time of growth as we’re significantly ramping up all areas of the business to lead the way in logistics data globally, backed by some of Europe’s best VCs and driven by passion, curiosity and teamwork
- As a Remote Support Engineer, you will be responsible for ensuring the seamless operation of our autonomous robots by remotely monitoring their performance, diagnosing issues, and providing real-time support to our clients and technical teams
- You will play a crucial role in maximizing the efficiency and reliability of our robotic systems
- This will be a permanent position for Monday-Friday overseeing the nighttime running of the robots
- There will be some flexibility between start/finish times, but this will involve an 8 hour shift covering crucial periods between 2am-5am (shifts could look like 1am-9am / 1.45am-9.45am / 7pm-3am etc. - this can be your choice)
- Monitor the autonomous operation of robots that are deployed in the field
- Handle incoming alerts and manual interventions as they occur using teleoperation tools
- Contribute to the definition, documentation, and implementation of a robust toolkit for expanding the monitoring and operations team
- Collaborate with the engineering and development teams to identify recurring issues and suggest improvements in robot design, software, or processes to enhance overall reliability
- Take responsibility for raising internal tracking tickets for unexpected failures and building reports for the internal team
- Prepare and deliver regular reports on system performance, incident trends, and the effectiveness of remote support efforts to management and relevant stakeholders
Our take
Dexory (formerly known as BotsAndUs) strongly believes in the symbiosis of humans and robots. The company develops state-of-the-art robotics and AI products by combining social sciences with human-centered design and cutting-edge engineering. Though the rise of robotics is often accompanied by the question of job losses, Dexory wants to liberate businesses from dull, repetitive and now even dangerous work, so their employees can focus on the things that bring the most value - the ‘upskilling the workforce’ argument.
The demand for automation and robotics has seen a significant rise driven by global events. And Dexory is responding by accelerating robot deployments, and exploring new products and services, including accelerating the deployment of its automation solutions across indoor, dynamic spaces.
Dexory is already collaborating with some of Europe’s biggest retailers and airports to support them across customer service and operations. Right now, the company works with clients including Heathrow Airport and British Airways, putting it in a good spot for future growth.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Share Options
- Private healthcare via Bupa with 24/7 medical helpline
- Life insurance
- Income protection
- Pension: 4+% employee with option to opt into salary exchange, 5% employer
- Employee Assistance Programme - mental wellbeing, financial and legal advice/support
- 25 holidays per year
- Full meals onsite in Wallingford
Company HQ
Verda Park, Wallingford, UK
Leadership
Andrei Danescu
(Co-Founder & CEO)Expert in robotics and control from working as an engineer in several places including Jaguar Land Rover and a Formula One Team.
Oana Jinga
(Co-Founder & CCO)With a background in leading strategic partnerships at Google for 6+ years and developing innovative products at Telefonica, their career touched on various areas of the tech world.
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