Delivery Operations Manager, Distyl

• 4+ years in Delivery Operations, PS Operations, Consulting Operations, or Revenue/Services Ops at a SaaS, PaaS, or services org
• Proficiency with Salesforce and PSAs; comfort administering objects, reports, and workflows
• Strong analytical skills; expert in spreadsheets; familiarity with BI tools (e.g., Looker, Tableau) and basic SQL a plus
• Understanding of project accounting (fixed fee vs. T&M, margin, WIP, backlog, DSO, rev‑rec readiness)
• Process design and change management chops; able to turn ambiguity into standard operating procedures
• Excellent communication and stakeholder management; comfortable influencing without authority
• High attention to detail, ownership mindset, and bias for action

Desirable

• As the Delivery Operations Manager, you’ll be the operational backbone that keeps projects on time, on budget, and staffed with the right people
• You’ll own our operating cadence, data integrity across PSA and CRM systems, and the analytics that guide decisions
• You’ll partner closely with Finance and Sales to translate bookings into predictable delivery and revenue
• Run the weekly Delivery business rhythm (forecast reviews, staffing standups, at‑risk project reviews, and backlog health)
• Maintain a rolling 13‑week delivery and revenue forecast; track variance to plan and drive corrective actions
• Build and maintain dashboards for utilization, margin, delivery status, and capacity
• Establish & monitor project P&L (budget vs. actuals, gross margin, burn rate, change orders, billing milestones)
• Partner with Finance on revenue recognition readiness (T&M vs. fixed fee), WIP, backlog, and DSO impacts
• Ensure accurate and timely time entry, expense submission, and milestone completion for invoicing
• Own supply/demand planning, role forecasting, and staffing requests across projects and pre‑sales
• Track utilization (billable, productive, and bench) and recommend hiring or contractor backfills
• Maintain skills inventory and help route the right resources to the right work
• Setup initial PSA system
• Ensure data accuracy and process compliance in our PSA and CRM
• Define and enforce a services data dictionary (project stages, fields, picklists, SLAs)
• Build automation and QA checks to improve data completeness and reduce manual work
• Translate SOWs into deliverable work plans with budgets, schedules, and resourcing assumptions
• Partner with Sales Ops to ensure opportunity handoff completeness and clean project creation
• Align with Finance on billing cadence, revenue policies, and margin targets; escalate risks early
• Create and maintain process documentation (intake, staffing, project setup/closeout, change control)
• Standardize SOW templates, project plans, and reporting packs
• Train PMs/consultants on operational best practices and system workflows
• Analyze trends to reduce delivery risk and improve throughput (scope creep, blockers, rework)
• Lead pilots for new tools or process changes; measure impact and scale what works
• What is success like in the first 12 Months
• Forecast Accuracy: Delivery/revenue forecast within ±5–10% of actuals by quarter
• Utilization: Team at or above target billable utilization with healthy bench management
• Margin: Project gross margin meets or exceeds plan; risks flagged ≥4 weeks ahead
• On‑Time Delivery: ≥90% of projects delivered on or before committed date
• Data Quality: PSA/SFDC data completeness ≥95% across key fields
• Cash Flow: Reduced DSO (where services‑influenced) and timely billing milestones