Customer Support, WellSaid Labs
Part Time
More information about location
AI text-to-speech technology
Be an early applicant
AI text-to-speech technology
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To empower everyone with AI voice.
Role
Who you are
- To thrive in this role, you'll be the primary point of contact for customers across chat and email while balancing multiple priorities in a fast-paced environment
- You have some combination of the following:
- 3+ years of experience in Customer Support or Customer Success, preferably at a startup or high-growth technology company
- Excellent written and verbal communication skills
- A genuine curiosity to understand customer problems and find thoughtful solutions
- The ability to quickly become a product expert and confidently guide customers
- Experience advocating for customers while balancing business priorities
- A track record of identifying process improvements using customer feedback and support data
- Experience with tools such as HubSpot, Google Workspace, Notion, Slack, Auth0, Stripe, Zendesk, or similar platforms
- Strong organization and attention to detail
- The ability to prioritize multiple competing tasks with minimal supervision
- A self-starter mindset with a willingness to learn and adapt quickly
- Must be authorized to work in the United States
- Must pass a pre-employment background check
What the job involves
- The Customer Support Specialist role is designed to create an incredible experience for our customers
- In strong collaboration with Customer Success, Sales, Product, and Engineering, you'll serve as a trusted resource helping customers get the most out of WellSaid Labs
- This is a short-term, part time role expected to run through September 1, 2026, with the potential to transition into a full-time Customer Support Specialist position based on business needs and mutual fit
- We are looking to add an Eastern Time-based CSS to our existing team to best support our customers' needs
- This is an opportunity to join the front lines of Customer Support at a fast-growing AI company
- As a CSS, you'll be one of our customers' primary points of contact, helping them solve problems, discover best practices, and successfully adopt WellSaid
- You'll thrive if you're a natural problem solver who enjoys helping others while continuously learning and improving yourself
- Respond to customer inquiries via email and live chat with timely, professional, and friendly communication
- Deliver exceptional customer support by ensuring customers feel heard, valued, and confident in their resolution
- Troubleshoot technical issues by asking thoughtful questions and identifying the best path forward
- Become a product expert who can confidently educate customers on features, best practices, and new product capabilities
- Partner with Customer Success, Sales, Product, Engineering, and other teams to ensure seamless customer experiences
- Provision customer accounts and support customer onboarding activities with accuracy and attention to detail
- Identify opportunities to improve customer satisfaction through better processes and workflows
- Capture customer feedback and collaborate with Product to advocate for improvements that matter most to customers
- Maintain accurate internal documentation and contribute to the ongoing evolution of our support processes
- Type: Part-time, short-term
- Employment Term: Through September 1, 2026
- Hours: Approximately 20-25 hours per week (flexible based on business needs)
Application process
- We strongly encourage you to apply! If we feel your skills, experience, and values match, we'll reach out about meeting with the team
- During the interview process, you can expect:
- A 30-minute introductory conversation with our recruiting team
- Two 30-minute calls with VP of CX and Interim Head of Support
- A final values and working style interview with team members
- All interviews will be conducted remotely via Google Meet, and we're happy to provide accommodations to help you succeed throughout the process
Our take
WellSaid Labs offers creative teams a real time text-to-speech engine that leverages AI to produce natural-sounding voice overs and clips, all based on the voices of real people.
The most common rebuttal to this kind of technology is how it can be used with malicious intent – deepfakes being the most pertinent concern. This is precisely why WellSaid Labs has no current intention to bring its product to a consumer market – a wise decision. It’s also worth noting that all its voice samples are provided with consent of the original talent.
Provided the pricing point is right, there’s an obvious attraction to being able to quickly create audio content at an enterprise level. And the fact that the startups first major funding round was oversubscribed indicates that investors see this attraction too. It'll be an interesting company to keep an eye on in coming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
67% employee growth in 12 months
Company
Funding (1 round)
Jul 2021
$10m
SERIES A
Total funding: $10m
Company HQ
Northlake, Seattle, WA
Leadership
Michael Petrochuk
(Founder & CTO)Previously founded AI fashion advice app Wardrobe.Tips and location based social network Chirpp. Former Developer and Engineer at vCita and Stylize, also interning at Google and Uber.
Brian Cook
(CEO)Founder of Incredible Capital. Previously co-founded and served as the CEO at Hyperfish, Nintex, and OBS.
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