Customer Success Manager, INGENIOUS.BUILD
$80-110k
Project management software
Job no longer available
Project management software
101-200 employees
Job no longer available
$80-110k
101-200 employees
Company mission
To eliminate internal and external fragmentation while creating a sustainable, collaborative community and furthering innovation possibilities.
Role
Who you are
- 3+ years of experience in a fast paced startup environment in a customer-facing role
- Experience working with complex, technical, multi-divisional, multi-geographical customers
- Strong leadership, organizational & communication skills
- Ability to create structure in ambiguous situations and design effective processes
- Passion for technology and for being a part of a fast-growing SaaS company
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
- Nice to Have: Practical Knowledge of Construction or Engineering
- Experience working with complex, technical, multi-divisional, and multi-geographical customers in the field of construction or engineering is a plus
What the job involves
- As an Account Manager at INGENIOUS.BUILD, you will play a crucial role in managing accounts, improving our products, implementing solutions, building client relationships, upselling, and conducting technical demos for our innovative products within the Architecture, Engineering, and Construction (AEC) industry
- We are seeking a dynamic individual who is passionate about technology, has a deep understanding of the AEC industry, and possesses excellent communication and technical skills
- Collaborate with both new and current INGENIOUS.BUILD customers, offering guidance, configuration assistance, educational support, and comprehensive documentation to ensure sustained success with INGENIOUS.BUILD
- Build and maintain strong relationships with our clients in the AEC industry, serving as their primary point of contact for product-related queries, concerns, and support
- Following internal processes to improve Customer's Health, Increase retention, and Risk Mitigation
- Conducting periodic business reviews to ensure customers are getting value from INGENIOUS.BUILD
- Gain a deep understanding of INGENIOUS.BUILD products, including their features and functions, and discern how they can effectively address challenges and generate solutions for your customers
- Identifying opportunities to expand product adoption and revenue growth within existing client accounts, and develop strategies to upsell additional features, modules, or services
- Bridging the gap between sales, product and customer support, collaboratively focusing on building customer loyalty to reduce churn
Our take
The real estate development and construction industry grapples with inefficiencies brought on by a lack of collaboration, heightened risks, and outdated planning systems - prompting the need for a transformative solution.
Recognizing this, INGENIOUS.BUILD has positioned itself as the industry's sole platform dedicated to leveraging data, automation, and real-time insights for end-to-end project management. This approach allows organizations and stakeholders to manage projects with precision and significantly reduce the risks associated with project execution.
INGENIOUS.BUILD stands out by providing visibility, accountability, and communication for all stakeholders involved. With a focus on advancing product features, expanding market reach, and enhancing client support infrastructure, INGENIOUS.BUILD is poised to further revolutionize how construction projects are executed and realized.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Nov 2023
$37m
SERIES A
Apr 2021
$15.5m
LATE VC
Total funding: $58m
Company HQ
Downtown, Nashville, TN
Leadership
Nick Carter
(CEO)Founded INGENIOUS.BUILD in 2016 and has served as the CEO ever since. Alongside this, they have been a Partner at Airframe for the past 7 years.
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