TechOps Generalist, Kraken.tech

• Strong hands-on experience in an IT, TechOps, or systems-focused role
• Deep knowledge of Windows and macOS, with confident troubleshooting skills
• Hands-on experience providing 1st, 2nd, and 3rd line support
• Comfort operating in highly ambiguous environments and managing competing priorities
• A strong technical foundation across identity, MDM, SaaS, and networking
• Ability to communicate clearly with both technical and non-technical stakeholders
• A people-first mindset and a conscientious approach to decision-making
• Experience supporting macOS, Windows, iOS, and Android environments
• Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra)
• Understanding of SSO technologies such as OAuth, SAML, and SCIM
• Enjoyment of scripting, APIs, and automating repetitive or error-prone tasks
• Experience working across time zones or with distributed teams
• Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you!

Desirable

• TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements
• We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people
• This is a broad role with a huge amount of variety. You’ll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we’re looking for someone who enjoys making sense of it and turning it into action
• We operate almost entirely in the cloud, so you’ll be exposed to a wide range of modern tools and technologies across the business
• As a TechOps Generalist, you’ll be a core contributor to the day-to-day delivery of TechOps services, working closely with the TechOps Lead and the wider global TechOps team
• This is a role with real ownership. You’ll be trusted to take responsibility for problems and projects end-to-end, contribute to technical decision-making, and help shape how TechOps operates as we grow
• We strongly believe that great TechOps starts with empathy. You’ll spend a significant portion of your time supporting Kraken employees directly, seeing first-hand the problems they face and helping ensure technology enables rather than blocks great work
• We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it’s easy, human, and effective
• Provide hands-on 1st, 2nd, and 3rd line support across the business
• Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure
• Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements
• Contribute to technical projects that improve security, reliability, and scalability
• Design, improve, and automate systems and processes to reduce manual effort and operational risk
• Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience
• Support our offices across the globe
• Identify recurring problems and help build long-term solutions rather than short-term workarounds
• Example TechOps projects include:
• MacOS and Windows MDM improvements and migrations
• Identity provider and SSO improvements
• Device trust and posture compliance solutions
• Replacing insecure authentication factors with phishing-resistant alternatives
• Office networking, AV, and access control improvements
• SaaS migrations and integrations