Director of Customer Success, Persado
$160-170k
Digital marketing automation
Open for applications
Digital marketing automation
201-500 employees
Open for applications
$160-170k
201-500 employees
Company mission
To drive better societal outcomes by applying the power of AI and machine learning to an organization’s choice of words.
Role
Who you are
- 10+ years of relevant experience, including 3+ years of managerial experience, at a high growth Enterprise SaaS company, or equivalent experience in digital agencies working with Enterprise customers
- Experience in establishing and growing senior-level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor
- Experience working on client proposals; you are also a natural storyteller
- Is data-driven; seeks out solutions & defends decisions with data and is very comfortable with financial business cases, ROI calculations and data analysis
- Very comfortable in managing up, and representing your point of view to senior management in reviews and strategy sessions
- Presents very organized and structured thinking for planning and execution purposes
- Strong ability to anticipate issues and communicate effectively with internal and external stakeholders
- Strong foundational understanding of the digital marketing ecosystem, including email marketing, social, e-commerce, mobile commerce, display advertising, etc
- Good at managing multiple workstreams including all aspects of customer engagements and communicating clearly the implications to key customer team stakeholders
What the job involves
- As a Director, Customer Success, you will be responsible for leading a team to partner with your customers in driving value through adoption of Persado’s platform
- You will collaborate with customers daily to build relationships, drive utilization, provide awareness to all available Persado solutions, and uncover growth opportunities
- Lead a customer success account team, where the primary goal is to drive adoption and deliver the greatest business outcomes for our clients while contributing to shape the future of the Customer Success department
- Coach and support your team through the strategic development and execution of an account plan with a results-oriented, methodical approach that moves customers along a maturity path/value realization journey and delivers to their quarterly, semi-annual and annual objectives
- Acts as a “Trusted Advisor” to the customer to guide them on their maturation journey and consistently advocate for the customer’s outcomes
- Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations
- Be a Persado expert on our product offerings; leading your team to educate and onboard new and existing teams/business units across the client on terminology, concepts, values and principles related to the “test and learn” creative process
Our take
When a bank tries to persuade you to take out a new credit card, the marketing messages can be phrased an infinite of ways. The problem is that they have a limited amount of characters to convey their message.
Persado is an AI platform that lets businesses automate the way they generate digital marketing messages. It unlocks the value of the right words at every customer interaction, helping businesses to persuade its customers to perform an action. It has recently added generative AI features to its product line, allowing companies to generate precisely targeted copy in UI elements (for instance, the header of a eCommerce shopping cart page) to customers in real time.
Best Buy, Citi, Verizon Wireless and Neiman Marcus are just some of Persado's clients. However, their technology can be used beyond the corporate world. Persado works with public sector agencies which can use its tools to boost stakeholder engagement.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
May 2016
$30m
SERIES C
Jan 2015
$21m
SERIES B
Total funding: $66m
Company benefits
- Persado’s hybrid working model empowers both remote and in-office work equitably!
- Competitive and equitable compensation
- Generous benefits packages globally
- 401k matching (USA); Pension Scheme (Certain EU locations) to prepare for your future
- We encourage professional growth through our dedicated enablement and training teams, as well as on demand tools and resources
- $1250 Employee Enrichment Fund to pursue a passion or upgrade your home office!
- Structured onboarding program to ensure a confident start and long-term success for new hires!
- Strong emphasis on career development and mobility, continuous feedback loops and performance management
- Flexible time off to support work-life harmony (including Summer Fridays)
- #PersadoCares! 2 paid Volunteer days per year and $100 charitable donation match
- Robust Diversity, Inclusion and Belonging initiatives; culture month celebrations, monthly diverse speaker series, commitment to bias-free recruitment, ERGs (#culture, #mindsmatter, #parents, #women, #green, #pride and growing)!
- Recognition, Rewards and Ideas to Action programs to recognize the contributions and impact of Persadoans across the globe!
Company values
- People
- Effectiveness
- Resilience
- Science
- Action
- Disruption
- Owning the truth
Company HQ
NoMad, New York, NY
Articles
Leadership
Alex Vratskides
(CEO)After studying at Columbia University, Alex founded Upstream in 2000, where he has worked for over 20 years and currently serves as a Board Director. In December 2012, he co-founded Persado, working as CEO since.
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