Meeting and Events Manager, Industrious
$75-85k
+ 10% annual performance bonus
Coworking & private office space
Be an early applicant
Coworking & private office space
1001+ employees
Be an early applicant
$75-85k
+ 10% annual performance bonus
1001+ employees
Company mission
To meet people where they are to deliver a better work experience.
Role
Who you are
- You take the details personally. A room that's not quite right, a follow-up that didn't happen, a catering order that arrived late — these things bother you because you care about the client's experience, not just your to-do list
- You're good at managing a lot of moving parts at once. Multiple bookings, multiple vendors, multiple client requests — you have a system, you trust it, and things rarely fall through the cracks
- You enjoy the client-facing side of this work. Conducting a site tour, answering questions, helping someone figure out the right setup for their event — you're comfortable in those conversations and you do them well
- You understand that sales and service are connected. The way you handle an inquiry is part of the reason it converts. The way you run an event is part of the reason they rebook
- You're reliable under pressure. Something goes sideways an hour before an event. You handle it calmly, fix it quickly, and the client never knows it happened
- Experience. 3–5 years in event coordination and hospitality
- Event coordination or hospitality experience. You've managed bookings, coordinated logistics, or supported event operations in a professional setting
- Client-facing confidence. You're comfortable conducting site tours, responding to client requests, and managing expectations in real time
- Organizational discipline. You keep detailed records, follow up consistently, and have a system for managing multiple open items at once
- Familiarity with event or booking platforms. You learn new tools quickly
- Collaborative approach. You've worked alongside catering teams, AV vendors, or building staff and understand what it takes to deliver a coordinated experience
What the job involves
- A great meeting space is only great if someone makes it feel that way. That's you
- As an Events Manager, you're responsible for the full lifecycle of a booking: responding to inquiries, coordinating logistics, running the day-of experience, and making sure the space is ready for the next one. You're the person clients interact with, and the impression you leave is the impression the building leaves
- This role is part sales, part operations, part hospitality. You'll conduct site tours, flip rooms between events, and follow up with clients to make sure they got what they needed. The detail work matters here just as much as the relationship work
- The best people in this role take genuine pride in flawless execution and understand that a smoothly run event isn't just good for the client — it's what fills the calendar next quarter
- Winning In This Role Means
- Every event runs smoothly. Clients leave knowing exactly what they'll tell their colleagues when recommending the space
- Your booking and event management platform pipeline is clean and current — you know what's confirmed, what's pending, and what needs follow-up
- Clients rebook. They mention you by name. The space gets a reputation as the one that always gets it right
- Spaces are always reset and ready. No client ever arrives to a room that wasn't prepared for them
- Revenue is on track. You understand your contribution to the building's booking goals
- General management
- Support leasing teams in showcasing building amenities
- Deploy customer sentiment surveys and create action plans for any detractors
- Amenity management
- Manage inventory and ordering, restocking, and receiving of amenity supplies
- Keep all amenity spaces spotless at all times
- Document and escalate maintenance and facilities issues through proper channels
- Maintain clean, organized supply closets
- Meeting and events management
- Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy
- Refine and execute the local marketing plan and create local marketing collateral
- Manage meeting and event leads and bookings end to end through booking platform
- Conduct site tours, manage room flips, and check in bookings daily
- Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including
- Maintain a database of recurring vendors for ancillary event needs
- Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time
- Actively survey post-event
- Keep a detailed won/lost tracker
- Learn AV troubleshooting and help clients connect to in-room systems
- Service culture
- Champion Industrious service standards and hospitality principles
- Model and deliver on any new hospitality standards
- Communicate and resolve issues confidently and professionally with all building stakeholders
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple in recent years and has even taken over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company HQ
Union Square, New York, NY
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they co-founded and served as the CEO at Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
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