UX Researcher, Moonpig
6 Month Fixed-Term Contract
Online company for personalised cards, gifts and flowers
Job no longer available
Online company for personalised cards, gifts and flowers
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To help people connect and create moments that matter.
Role
Who you are
- We are looking for a highly skilled UX Researcher with strong quantitative research and data analysis skills to lead a key strategic project focused on improving user experiences across our two brands: Moonpig (UK) and Greetz (NL)
- Experience: 5+ years of experience in UX research, with a strong focus on quantitative methods and data analysis
- Tools: Strong expertise in research tools (e.g., UserTesting) and analytics platforms (e.g., Google Analytics, Hotjar). Basic experience with design tools such as Figma is a plus. Proficiency in SQL, R, or Python for data analysis, is advantageous
- Project Management: Proven experience leading complex UX research projects with multiple stakeholders, brands and countries
- Communication: Excellent ability to communicate data-driven insights and research findings to both technical and non-technical audiences
- Adaptability: Comfortable working in a fast-paced, dynamic environment, managing shifting priorities, and delivering actionable insights on tight deadlines
What the job involves
- You will be responsible for end-to-end testing and will connect user insights with behavioural data, providing a comprehensive view of the user journey. This role is critical to identifying opportunities for improving both user satisfaction and key business metrics like conversion and retention
- Lead Key Project: Own and drive a high-impact project aimed at improving key business metrics across both Moonpig (UK) and Greetz (NL). Your research will directly inform product strategy and business decisions
- End-to-End Testing: Design, implement, and analyse qualitative and quantitative UX testing, including usability studies, surveys,, and behavioural research across all our platforms and both brands
- Data Integration & Analysis: Collaborate with data analysts to integrate user research with behavioural and analytics data (e.g., Google Analytics) for a comprehensive understanding of user experiences. Conduct statistical analysis to measure the impact of product changes and identify trends and opportunities for improvement
- Business Metrics Alignment: Work closely with cross-functional teams including Product, Marketing, CRM and Data Science teams to translate research into business impact
- Cross-Brand Collaboration: Coordinate between the Moonpig (UK) and Greetz (NL) teams to ensure consistent implementation of research findings and UX improvements across both brands
- Synthesis & Reporting: Deliver clear, actionable insights to stakeholders through comprehensive reports, visualisations, and presentations, helping to drive user-centred product enhancements
- New Market Acquisition: Assist the GM of our International Business with activating customers across our new markets – Ireland, US, and Australia, driving growth and engagement in these regions
Salary benchmarks
Our take
When Moonpig was founded in 2000, it bought into the idea that a personalised gift is always more meaningful, whether sent from the sofa, the commute, or the gym. Customers quickly bought into this vision, and Moonpig saw rapid growth culminating in its 2011 acquisition by Photobox for £120M.
Since then, Moonpig has seen continued success. Through expansion into new products such as flowers (Moonpig is now a top-3 online flower seller) and the development of its own app, Moonpig has established its place within the market for personalised gifts.
And it doesn't plan on slowing down anytime soon, as it looks to expand even further. Recent innovations have included the introduction of giant cards, and the company has also secured the ability to create exclusively branded ranges alongside Disney and Warner Bros. This commitment to innovation positions Moonpig to capture even more market share and strengthen its leadership in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Annual reviews
- Attractive annual bonus scheme - with increased earning potential based on business and individual performance
- Pension scheme where we match up to 5%
- Referral scheme with cash bonus available
- Interest-free travel loan
- Sharesave Plan - Save as you earn
- Generous staff Moonpig, Red Letter Days and Buyagift products
- Private medical insurance
- Private dental plan
- Life assurance paying 4x your salary
- Eye care vouchers
- Cycle to work scheme
- Free access to 24h mental health and wellbeing resource as well as one to one therapy sessions via Spill
- Dog-friendly offices
- Access to a broad range of training workshops and courses
- Technical and professional qualifications policy, allowing individuals to apply for a more formal professional qualification, using allocated individual allowance
- Career Conversations with your manager to create your Career Development Plan
- 25 days’ holiday plus 1 day per year of service (up to 30 days)
- Growing Your Family - 8 weeks paid supporting caregiver leave and 24 weeks full pay primary caregiver leave (based on qualifying criteria)
- Flexible working opportunities based on our Ways of Working - inclusive of Hybrid and Remote
- Summer Hours - We finish at 4pm on Friday's during the months of June, July and August
- Volunteering - 1 day - the equivalent of 8 hrs of time to give back - through a chosen charity or our MP Group Foundation
- Matched Funding Scheme - This scheme provides colleagues with a fundraising allowance to support causes close to their hearts
Company HQ
Farringdon, London, UK
Leadership
Catherine Faiers
(CEO)Previously Non-Exec Director at Allegro and COO of Auto Trader and Addison Lee. Was also Corporate Development Director at Trainline and a Director at DC Advisory.
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