Customer Experience Agent, Rover
Dutch Speaker
More information about location
Network of pet sitters and dog walkers
Job no longer available
Network of pet sitters and dog walkers
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To allow more people to experience the unconditional love of a pet.
Role
Who you are
- We are seeking passionate, self-motivated individuals with excellent communication skills, who can stay calm under pressure and work independently in a fast-paced environment.
- Ideal candidates have experience in customer support, are fluent in English and another European language, and are eager to contribute to a dynamic team in Spain
- 1 year Experience in customer support or call centers, where handling inquiries, complaints, and providing solutions was a primary responsibility
- Ability to convey information clearly and effectively to customers and team members, both verbally and in writing
- Customer-focused approach and driven by a desire to achieve and surpass performance metrics, with a commitment to delivering exceptional service and results
- Comfortable working according to given daily schedule and availability to work Saturdays and Bank Holidays on rotation basis
- Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming
- Quick learner: ability to ramp up quickly and act on feedback constructive
- Flexible. Everything can change very quickly and you know how to adapt
- Love being part of a dynamic team in a growing company
- Punctual attendance and reliability
- Adaptability to Change
- Fluent level of English and Dutch is required
- Must reside in Spain
- Available to start in mid-September
Desirable
- Experience working in marketplaces, understanding the dynamics of buyer-seller interactions, and managing customer satisfaction in a digital environment
- Experience in roles focused on maintaining platform integrity, dealing with content moderation, user safety, and compliance with safety standards and policies
- Involvement in managing projects related to customer service improvements, process optimization, or implementation of new systems and procedures
- Ability to work independently in a fast-paced environment
- Experience working in a performance-driven culture
- Previous experience using Zendesk, Slack, Atlassian, etc
What the job involves
- Handle all customer and Trust & Safety inquiries and issues via multiple channels, including messaging, phone, email, and API, ensuring friendly and efficient resolution
- Meet and exceed individual and team performance expectations
- Treat customers as part of our community, demonstrating a passion for exceptional service
- Take initiative to identify process improvements and contribute to the team's success
- Collaborate with internal teams and stakeholders to address complex issues and improve overall customer experience and safety
- Adhere to company policies, procedures, and guidelines while maintaining professionalism and integrity
- Support ad-hoc projects and initiatives as needed
Our take
Rover.com connects pet parents with the nation’s largest network of loving and trustworthy pet sitters and dog walkers. Through Rover, pet parents can discover, book, and manage personalized care for their dogs, including pet sitting, dog walking, in-home dog boarding, and doggy day care.
Rover has fundamentally changed the U.S pet services industry, a market which is worth $10+ billion, by improving the way pet owners find and book pet care. Rover’s app is now the most downloaded and best-reviewed dog walking and pet sitting app in North America.
Although things slowed down for the company during the pandemic, the successful bounce-back has led it to an IPO and significant growth, notably in European markets. Pet spending is on the rise too, and Rover seems well positioned to ride that wave - an outlook reinforced by its $2.3 billion acquisition by Blackstone, which shows both the platform's resilience and the long-term attractiveness of its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Glassdoor (4.3)
Trustpilot (4.5)
Company
Funding (last 2 of 8 rounds)
May 2018
$125m
LATE VC
Jul 2017
$65m
SERIES F
Total funding: $280.9m
Company benefits
- Treats: Enjoy stocked fridges, coffee, soda, and lots of treats (for humans and dogs). We offer free lunches twice a month and have regular team activities, including happy hours, and more.
- Hybrid Working: We believe that the best work is done in a flexible environment.
- Compensation and Benefits: We offer competitive compensation, health benefits and a pension plan with company match. We also offer generous perks like meal vouchers and wellness reimbursement.
- Time Off: Family and life events will always trump business. We offer 25 days of PTO.
- Dogs and Cats: We'll provide help to adopt or foster a pet and help cover your pet's staycation with a sitter on Rover.
Company values
- Commitment to our community
- No office politics
- Intentional balance of pace and precision
- Focus on Impact
- Discipline in the way we debate
- Devotion to each other as people
- Relentless pursuit of inspiring outcomes
Company HQ
Seattle
Articles
Leadership
Brent Turner
(Chief Executive Officer)Megan Teepe
(Chief Growth Officer)Eddie Torpoco
(Chief Legal Officer)Share this job
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