Senior Technical Success Manager, Sprinklr
AI-native platform for Unified Customer Experience Management
Be an early applicant
AI-native platform for Unified Customer Experience Management
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Role
Who you are
- Bachelor’s degree in Marketing, Communications, Computer Science, or related field
- 6+ years in MarTech, AdTech, or digital media consulting, working with enterprise-grade solutions and cross-functional marketing teams
- Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations
- Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics
- Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments
- Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews
- Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions
Desirable
- Prior experience implementing or scaling Sprinklr or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros)
- Deep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflows
- Experience leading digital transformation projects or global rollouts across brands, geographies, or business units
- PMP, Agile, or relevant certification; fluency in campaign lifecycle management tools
- Strong business acumen and comfort advising CMOs, Digital Transformation leads, or Global Brand Managers
- Exceptional relationship-building skills and a collaborative mindset; ability to navigate complex orgs and earn trust across levels
- Customer-first thinking with a bias towards empathy
- Proactive problem-solving and a proven ability to distill complex needs into clear, actionable strategies; balancing technical depth with business relevance
What the job involves
- As a Technical Success Manager (TSM) – Core you will be a trusted advisor responsible for driving adoption, value realization, and long-term success for Sprinklr's most strategic customers across the Marketing, Social, and Advertising product suite
- Your role exists to bridge the gap between business objectives and platform capabilities using deep product expertise to help customers unlock the full value of Sprinklr’s Core solutions
- This is a customer-facing, technically proficient role that empowers clients to scale, automate, and optimize their execution and ROI through Sprinklr — and ensuring Sprinklr becomes a foundational layer in the customer's stack
- Strategic Product Advising
- Lead the strategic technical relationship across Sprinklr’s Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics
- Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks
- Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases
- Adoption & Value Realization
- Own the end-to-end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansion
- Foster relationships with cross-functional stakeholders to align platform adoption with customer-specific goals and KPIs
- Conduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de-risk accounts
- Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management
- Program Leadership
- Coordinate cross-functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion
- Run business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narratives
- Co-develop success plans with clear KPI alignment, growth targets, and product rollout timelines—adjusted to market and org evolution
- Customer Empowerment
- Deliver stakeholder-specific enablement—executive workshops, advanced user trainings, feature adoption campaigns—designed to improve usability and internal platform advocacy
- Identify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support
- Cultivate internal champions and promise a culture of self-service to strengthen long-term platform adoption
- Product Influence
- Serve as a feedback loop to Sprinklr Product and Engineering teams—surfacing structured insights based on real-world campaign needs, integrations, or analytics gaps
- Advise customers on how to align their future marketing strategy with Sprinklr's roadmap capabilities and beta features (data management and intelligence, CRM platform and tools, business analytics and reporting, etc.)
- Growth & Commercial Support
- Work closely with Sales and Solutions teams to uncover upsell/cross-sell opportunities: Ads module, Listening, new brand/geography activation, etc
- Understand the client’s tech stack and vendor landscape to position Sprinklr as a consolidator and differentiator
Salary benchmarks
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $1.3B. With over 1,000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company HQ
Hell's Kitchen, New York, NY
Leadership
Rory Read
(CEO & President)Previously, Rory was CEO of Vonage/Ericsson. Prior to that, he spent 5 years at Dell in various roles, including COO and EVP Chief Integration Officer.
Anthony Coletta
(CFO)Prior to joining Sprinklr in 2025, Anthony spent 18 years at SAP, joining in 2006 as a Senior Controller of Field Organisation & Global Functions before working his way up to the role of Chief Investor Relations Officer.
Amitabh Misra
(CTO)Amitabh previously served as the VP of Engineering, Experience Cloud at Adobe and as the CTO, Chief Architect and Head of Engineering at Snapdeal. He also Founded GoFro where he served as the CEO for 3 years.
Arun Pattabhiraman
(CMO)Previously, Arun was an Advisor at ThoughtSpot, a CGO at Freshworks, and CMO at Hotstar. He also spent nearly 7 years at InMobi in various roles, including Director of Product Marketing and CMO.
Share this job
View 12 more jobs at Sprinklr