Customer Success Engineer, GitLab
Digital
$77.7-130k
+ Equity Compensation & Employee Stock Purchase Plan
One DevOps platform
Job no longer available
One DevOps platform
1001+ employees
Job no longer available
$77.7-130k
+ Equity Compensation & Employee Stock Purchase Plan
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Experience owning the full execution lifecycle of scaled digital programs, including setup, launch, and performance analysis
- Hands-on experience administering Gainsight, including lifecycle campaigns, automated plays, calls to action (CTAs), and customer journey orchestration
- Hands-on experience managing Marketo email programs, including audience segmentation and performance reporting
- Experience using Zoom for webinar setup, registration workflows, hosting logistics, and analytics
- Ability to track engagement and adoption signals, translate data into clear insights, and iterate on programs based on what you learn
- Strong written communication skills for clear, customer-facing email and newsletter content at scale
- Ability to work effectively in an all-remote, async-first environment by documenting work, collaborating across time zones, and keeping progress visible in Slack and GitLab issues
- Familiarity with DevSecOps concepts or the willingness to learn GitLab's platform quickly; related experience in customer success operations, digital marketing, or SaaS operations is transferable
- If you're excited about this role, please apply and allow our recruiters to assess your application
What the job involves
- The Digital Success team at GitLab builds and scales customer success programs that help thousands of customers adopt GitLab, engage with the platform, and get value without relying on 1:1 touchpoints. We're a small, focused team of technical practitioners and strategists — each person owns a distinct area, and we depend on each other to keep programs running reliably across a large book of business
- We work async-first across regions, with day-to-day collaboration happening in GitLab issues and epics, documented processes in the handbook, and coordination in Slack. Decisions get made close to the work — if you own the execution, you have real input into how it improves
- Our tools are Gainsight, Marketo, and Zoom, and we iterate quickly based on engagement signals. If you're someone who finds satisfaction in making complex programs run smoothly and wants to see the direct impact of your work on customer outcomes, this team is a good fit
- Drive end-to-end delivery of scaled customer engagement programs — including webinars, workshops, office hours, on-demand content, and customer newsletters
- Build and maintain audience targeting, registration flows, event logistics, and follow-up communications so subject matter experts can focus on delivering content
- Orchestrate scaled customer journeys in Gainsight by creating and managing lifecycle campaigns, automated plays, calls to action, and reporting
- Manage GitLab University communications and Marketo email programs, including segmentation, scheduling, and send readiness
- Set up and run Zoom webinars, including configuration, attendee management, and post-event reporting and analytics
- Track engagement across key program signals (for example, attendance and email engagement) and partner with stakeholders to turn insights into program improvements
- Collaborate closely with the Staff Customer Success Strategist to translate segmentation strategy and program design into reliable day-to-day operations
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalise on the recent trend toward rapid digital transformation and remote working. This trend is expected to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $434.7m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
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