Product Advocate, Airbyte

• An aspiring solutions engineer with a strong interest in customer interaction and sales strategy
• A former technical support specialist eager to move into a more externally-facing, consultative role
• A B2B sales professional with a background in engineering, bootcamp training, or hands-on experience with data tools
• 2+ years of experience with modern data infrastructure - cloud applications and databases, APIs, ELT, warehouses, etc
• Technical expertise (either degree or bootcamp) that will enable you to continuously deepen your understanding of Airbyte’s technology while supporting and guiding prospects toward success
• Strong interpersonal and presentation skills
• You share our values

Desirable

• Airbyte is seeking a Product Advocate to join our Marketing team. Your focus will be on helping prospective users understand and find success with our product
• This role sits at the intersection of sales, product, and technical support, and may be especially appealing to candidates who want to blend technical fluency with customer engagement
• It’s similar to an inbound SDR role at a B2B tech company, but with a deeper focus on product implementation and technical understanding
• Externally, you’ll be working with data engineers and practitioners in the data integrations space and helping them with best practices, platform utility, demos, connections configuration, and basic use cases
• Internally, you will work closely with the sales, business development, product, and technical support functions in order to achieve better qualification, deeper product understanding, quicker deal cycles, and funnel product feedback
• Your success will be measured by your ability to grow our sales qualified pipeline across our self-serve user base and through handling inbound requests
• This is a unique opportunity to take your career to a new level and have immediate impact in the rapidly growing data infrastructure sector
• You will be on the ground floor of a rapidly growing Series B startup with an array of opportunities for career growth and advancement
• Act as a technical first-responder and develop deep expertise in the nuances of data movement via Airbyte, helping users troubleshoot and understand connector behavior, configuration, and best practices
• Qualify prospects and demo the Airbyte platform when appropriate
• Manage and iterate on warm automated outbound campaigns
• Work directly with external technical counterparts (Head of Engineering, Data Engineering Leads, Analysts, etc.) to scope Airbyte engagements
• Work directly with Airbyte sale team, and technical support to ensure customer success
• Frequently demonstrate the use and best practices of Airbyte’s product internally and externally
• Thoroughly document technical requirements, workflows, and functionality of prospects
• Communicate feature requests and competitive intelligence internally
• Represent and evangelize Airbyte externally at conferences, road shows, and customer events