IT Associate, Beatport

• This is a relationship position that requires excellent verbal and written communication and customer support skills
• You will need to be able to analyse situations easily to be able to provide solutions in a fast-paced environment
• The ideal candidate will be experienced in both customer facing and systems support positions
• An Apple professional with advanced knowledge of macOS, related systems, and hardware products
• Experienced with Windows OS, including management via AD and MDM solutions like Intune
• Experienced managing equipment logistics for a hybrid remote/office workforce
• An exceptional listener and learner who is committed to growing their technical capabilities
• A strong and confident communicator that can effectively diffuse stressful technical situations
• Experienced in configuring, testing, deploying and managing hardware and software for a medium sized staff
• Knowledgeable with OS X, Windows 10/11, Jamf MDM Solutions, Microsoft InTune, Google Workspace Admin, Microsoft O365, Okta and Atlassian Products
• Comfortable in a CLI environment for occasional legacy device management
• Equipment purchasing, provisioning and deployment
• General networking knowledge for setup and troubleshooting end-user issues
• End User back-up and restore or recovery support, via Backblaze or similar tools
• Ability to self-manage time and work priorities while working independently
• Fluent in English

Desirable

• Working as part of Beatport’s Information Technology (IT) Team, whose primary function is to manage internal company IT systems, accounts and end user compute while providing support to The Beatport Group employees
• You will be responsible for working closely and regularly with our additional IT members in Berlin, London and LA, while providing internal employee systems support, daily systems operations, as well as hardware and software support, and basic networking support
• Install, configure, maintain, and troubleshoot hardware (servers, networking equipment, peripherals) and software (operating systems, applications). Use your problem-solving abilities to quickly address and resolve technical issues
• Implement and enforce corporate IT policies at the local level
• Regularly audit all technology hardware including computers, storage and network equipment
• Handle all aspects of internal networking, including WIFI, cable patching and network diagramming
• Monitor system performance, identify potential issues, and implement proactive solutions
• Manage user accounts, permissions, and access rights
• Learn new IT systems through a combination of self-discovery and scheduled training
• Participate in larger technology initiatives with Technology management
• Participate in IT projects, including system upgrades, migrations, and new technology implementations
• Assist in evaluating and recommending new technologies to improve efficiency and productivity
• Diagnose and resolve technical problems efficiently and effectively, both remotely and on-site
• Document troubleshooting steps and resolutions in a ticketing system
• Educate users on best practices and effective use of IT resources