SaaS Account Manager, Yuma AI
Customer support automation
Open for applications
Customer support automation
21-100 employees
Open for applications
21-100 employees
Company mission
To empower merchants with the most recent AI capabilities while empowering customer support agents in their mission to delight customers.
Role
Who you are
- At least 3 years of experience in Account Management, focused in B2B, preferably within SaaS or e-Commerce. A profile with previous experience in Sales is highly appreciated
- Proven track record of exceeding targets and driving revenue growth in a dynamic and fast-paced environment with existing clients
- Self-starter with a proactive mindset, ready to work in an unstructured environment and shape it day after day
- Excellent communication and presentation skills, with the ability to articulate complex technical concepts in a clear and compelling manner
- Highly organized, with excellent time management skills and the ability to prioritize tasks effectively
- Proficiency in English is mandatory
What the job involves
- As an SaaS Account Manager, you will have a key role to manage and expand our relationship with existing clients, ensuring their ongoing success and satisfaction with our solutions
- This role requires a strategic thinker with strong relationship management skills, capable of driving client success and revenue growth in a dynamic environment
- This is a strategic role that goes beyond client interaction, involving significant involvement in the creation and development of the account management function at Yuma
- It will be focused on clients in the US market and based in Boston, New York
- Client Relationship Management: Act as the primary point of contact for key accounts, ensuring clients are satisfied with our products and services. Build and maintain long-term relationships with clients, understanding their unique needs and providing tailored solutions
- Revenue Growth: Drive revenue growth by helping clients increase their usage of the platform. Identify and capitalize on new business opportunities within existing accounts to maximize value
- Onboarding and Training: Oversee the onboarding process for new clients, ensuring a smooth and successful implementation of our AI solutions. Provide ongoing training and support to help clients fully leverage our platform
- Collaboration: Work closely with cross-functional teams including sales, product, growth, and customer success to align efforts. As we’re working in a product-focused company, providing feedback about customer needs to the product team is essential
- Market Insights: Stay abreast of industry trends, competitive landscape, and market dynamics to identify new opportunities and inform strategic decision-making
- Documentation and Reporting: Maintain accurate records of sales activities, pipeline management, and client interactions using CRM software. Provide regular reports and updates to senior management
Our take
Yuma AI is transforming eCommerce customer support with its AI-driven automation solutions. By integrating advanced AI agents into platforms like Shopify, Yuma enhances productivity, reduces operating costs, and improves customer satisfaction.
The platform stands out for its ability to generate human-like interactions, mirroring brand tone and boosting operational efficiency. This has proven a success and the platform is rapidly increasing ticket automation rates and reducing response times.
In its pursuit of continued growth, Yuma has closed a successful Seed funding round. With this capital, the platform aims to expand its capabilities and further revolutionize eCommerce customer support.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Nov 2024
$5m
SEED
Mar 2023
$0.2m
SEED
Total funding: $5.2m
Company HQ
SoMa, San Francisco, CA
Leadership
Guillaume Luccisano
(Founder & CEO)Previously co-founded Triplebyte where they served as CTO for 6 years. They also co-founded Socialcam where they served as the VP of Engineering for 3 years.
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