Technical Support Engineer, Ataccama

• You have 3+ years of experience in a technical support role
• You demonstrate excellent interpersonal skills, with the ability to collaborate effectively with customers and internal teams
• You are proficient in SQL and relational databases; Linux shell commands is a plus
• You have strong written and verbal communication skills
• You demonstrate algorithmic thinking and a proactive troubleshooting mindset
• You have a strong sense of ownership and exceptional organizational skills
• You thrive under pressure and manage multiple tasks effectively

Desirable

• You will be the first point of contact for our clients and will work across our internal support and product teams to ensure their success with, and enjoyment of, our products
• Assist Ataccama customers in solving technical issues
• Represent Ataccama through daily communications with customers via JIRA and Zoom to resolve Support Tickets
• Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software
• Answer how-to questions, and suggest workarounds
• Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers
• Leverage the knowledge you gain and contribute to our documentation and knowledge base
• Analyze support requests and escalate product bugs to product management
• Work in close collaboration with a variety of teams within the company
• Manage your day and prioritize tasks on your own

• 5 sick days, 2 personal days for each calendar year in addition to your vacation days.
• Flexible working hours & hybrid work setup
• Employee Stock Options Program
• "Bring Your Friend" referral program reward when a new teammate you recommend finishes their probation period
• Annual package for mental health support
• Corporate discounts on travel, fitness, attractions, and shopping
• Health, vision, and dental benefits
• Conference tickets to the best industry events of the year
• Online courses & company access to Udemy to hone your skills
• Company laptop (Dell, MacBook)
• Monitor, mouse, headphones for your home office
• Company mobile phone
• Receive gifts including the latest Ataccama merchandise, T-shirts, limited edition hoodies, and more surprises!
• Join events like our themed New Year’s parties and summer all-staffs. Though mostly online for now, we’re excited to meet in person when it’s safe!
• Fuel up! Our kitchens are stocked with fresh fruit and juice, teas, and the best coffee in town

Total funding: $152m

Business data is invaluable in the process of optimizing the operations of a large enterprise, but managing the data can be a convoluted process. Data managers must source, organize, and take actionable insights from CRM data, financial information, and analytics, all whilst ensuring that the data is appropriately classified to maintain compliance.