Customer Care Coordinator, TouchBistro
CA$50-60k
Restaurant management POS system
Be an early applicant
Restaurant management POS system
201-500 employees
Be an early applicant
CA$50-60k
201-500 employees
Company mission
To provide restaurateurs with innovative technology that makes running a restaurant easier.
Role
Who you are
- 2+ years experience in a customer-facing role, ideally with a SaaS company
- You are a self-starter with a sense of urgency, proven results and solution-oriented
- You must be flexible/adaptable and have a knack for thinking on your feet
- You easily gain the trust of those you work with both internal teams and external clients
- You have exceptional organizational, and communication skills
- CRM (Salesforce) experience is an asset
- Restaurant experience is an asset
- Bilingualism in Spanish is a plus!
What the job involves
- TouchBistro is looking for a Customer Care Coordinator to join our growing team and support our customers when they need it most
- This role is part of the Customer Success department and focuses on customer retention
- You will engage with our customers to ensure they are optimizing the TouchBistro POS solution for their business
- The goal is to build and maintain a strong active customer community, resulting in increased customer retention rates
- Provide support and solutions for at-risk customers with an overall goal of account retention
- Oversee customer escalations, collaborating with key stakeholders to ensure timely delivery of durable solutions to customer issues
- Provide outbound customer support via phone, email and chat
- Cross-sell value added services to our existing customers
- Proactively identify ways to enhance the customer experience and raise the bar on our high standards
Our take
The COVID-19 pandemic has led restaurants worldwide to turn towards digital solutions for menus, ordering, and other contact-based elements of hospitality. However, many restaurants have chosen to remain digital after restrictions have been lifted due to the convenience and efficiency that such solutions provide, yet the fragmented nature of the tools leaves a lot to be desired.
TouchBistro provides an all-in-one restaurant management system, offering digital solutions to increase efficiency, turnover, and profits for restaurants of any size. The software system includes digital tools for online ordering, table reservations, loyalty systems, menus, and table management, providing customers with a frictionless digital ordering experience whilst giving restaurant managers direct insights into how the business can be improved.
Whilst management systems for restaurants have existed in a fragmented manner for years, TouchBistro has taken a unique stance by tackling the end-to-end restaurant management process within a single platform. Furthermore, the flexible pricing offered ensures that any sized business can benefit from the software, unlike most existing solutions that are focused on the management of large restaurants and chains. It's USPs like these that have helped TouchBistro raise hundreds of millions in funding since its founding in 2011.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2022
$109.8m
GROWTH EQUITY VC
Sep 2019
$118.9m
SERIES E
Total funding: $335.2m
Company benefits
- Company Equity
- Generous Time Off Program
- Health Benefits
- Flexible Health and Wellness Plan
- New Parent Support Program
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches
- Indoor Bike Racks
Company HQ
Financial District, Toronto, ON
Leadership
Samir Zabaneh
(CEO & Chairman)They joined TouchBistro in 2018 as Chair of the Board of Directors and became CEO in 2021. Previously, they were an Executive VP of Global Business Services at First Data Corporation and CFO at Element Fleet Management, Heartland Payment Systems, Moneris Solutions, Fortress Investment Grouo, and Q9 Networks.
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