Manager of Account Management, UpGuard

• A minimum of 2 years of leadership experience managing Account Managers or similar post-sales teams, with a proven track record in revenue retention and expansion
• At least 3 years of experience in B2B SaaS as an individual contributor, ideally with a focus on renewals, cross-sells, upsells, and a proven track record
• Experience in leveraging post-sales technology stacks such as Hubspot (CRM) and Gong (Revenue Intelligence) to coach and guide your team
• Demonstrated ability to plan, monitor, and optimize post-sale activities based on team performance and customer feedback
• A problem-solver who simplifies complex challenges and fosters collaboration across teams
• Leadership with an executive presence, capable of influencing at all levels
• A customer-centric mindset, passionate about building and nurturing long-term relationships
• A goal-oriented, collaborative approach that thrives on teamwork and diverse perspectives

Desirable

• We are looking for a dynamic, self-motivated, and ambitious strategic thinker with a successful track record to join our leadership team as a Manager of Account Management.
• This position will report to the Head of Customer Success, Americas.
• Our Account Management team is focused on driving revenue retention and expansion through renewals, cross-sells, and upsells for our highest-touch customers.
• We work closely with Sales, Marketing, and Product to ensure customer satisfaction and long-term success
• Build and lead a team of Account Managers focused on managing renewals, cross-sells, and upsells for high-touch customers
• Scale, mentor, and develop a high-performing Account Management team
• Accurately forecast monthly and quarterly revenue retention and expansion results
• Drive strategy and build executive relationships for top accounts
• Collaborate closely with cross-functional teams (Sales, Marketing, Product) to optimize results and customer engagement
• Use data and metrics to assess team performance and implement improvement initiatives
• Ensure adherence to UpGuard’s post-sale processes and standards
• Foster a culture of accountability and customer-first thinking within the team
• Build close alignment with team leaders and individual contributors to support mentorship and career growth for high-performers
• Develop and execute customer retention strategies, ensuring high customer satisfaction and long-term account stability