Technical Account Manager, Hume AI
$100-200k
Office located in San Jose, CA
Empathic AI to serve human wellbeing
Open for applications
Empathic AI to serve human wellbeing
21-100 employees
Open for applications
$100-200k
Office located in San Jose, CA
21-100 employees
Company mission
To ensure that artificial intelligence is built to serve human goals and emotional well-being.
Role
Who you are
- The ideal candidate will be technically skilled, driven, and proactive, able to autonomously solve customer problems to help build applications for empathic voice AI
- Willingness to commute to San Jose office at least twice a week
- 3+ years of experience in a technical role, such as technical product management, solutions engineering, software engineering, or technical account management
- Strong technical aptitude, with hands-on experience working with APIs and integrating complex software systems, and proficiency in at least one programming language (ideally Python and TypeScript)
- Excellent collaborative problem-solving skills, as shown by personal projects and more
- Ability to explain complex technical concepts to diverse audiences, with outstanding written and verbal communication skills
- Proven track record of managing projects, working with client relationships, and prioritizing effectively in a fast-paced environment
What the job involves
- We are seeking a Technical Account Manager to help customers apply our cutting-edge voice AI technology
- This role combines technical expertise, customer engagement, and product operations to ensure successful integration and adoption of the empathic voice interface (EVI)
- You'll be instrumental in guiding customers through their journey with our technology, from initial onboarding to complete integrations, while gathering valuable insights to drive product improvements
- Join us in the Bay Area and contribute to our endeavor to ensure that AI is guided by human values, the most pivotal challenge (and opportunity) of the 21st century
- A Technical Account Manager bridges the gap between our cutting-edge AI technology and our customers' needs
- This role combines technical expertise, customer engagement, and product operations to ensure successful integration and adoption of our AI solutions
- You'll be instrumental in guiding customers through their journey with our technology, from initial onboarding to full implementation, while gathering valuable insights to drive product improvements
- Serve as the primary technical point of contact for key customer accounts, proactively checking in on integration status and remaining responsive throughout their integration process
- Guide customers in effectively implementing our APIs for AI models into their products, sometimes building examples or helping directly with integrations
- Develop and maintain internal and external documentation to support customer onboarding and integrations
- Collaborate with internal teams to resolve complex technical issues and relay customer feedback for product improvements
- Conduct technical workshops and training sessions for customers, virtually & in person
- Track customer progress and identify opportunities for case studies and success stories
- Contribute to the continuous improvement of our processes for supporting customers
Our take
Hume AI was founded by a researcher in semantic space theory - a data-driven, computational approach to emotional science that has been pivotal in the development of artificial intelligence.
The company has developed products that help AI become more emotionally intelligent, effectively fine-tuning everything from digital assistants to online creative tools to respond appropriately to human emotion. To do this, it uses complex measurements to analyse vocal timbre, pitch and facial expressions.
Whilst it's a young company, Hume AI has raised considerable funding thanks to its much-sought-after approach to AI development. There’s a high demand for its product and funding rounds are being used to scale and meet it.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Mar 2024
$50m
SERIES B
Jan 2023
$12.7m
SERIES A
Total funding: $75.7m
Company values
- Beneficence - AI should be deployed only if its benefits substantially outweigh its costs
- Empathy - AI privy to cues of our emotions should serve our emotional well-being
- Scientific Legitimacy - Applications of AI should be supported by collaborative, rigorous, inclusive science
- Emotional Primacy - AI should be prevented from treating human emotion as a means to an end
- Inclusivity - The benefits of AI should be shared by people from diverse backgrounds
- Transparency - People affected by AI should have enough data to make decisions about its use
- Consent - AI should be deployed only with the informed consent of the people whom it affects
Company HQ
Civic Center, New York, NY
Articles
Leadership
Alan Cowen
(CEO & Chief Scientist)Previously a Scientific Researcher at Google and Postdoctoral Researcher at the University of California Berkeley. Was also a Scientific Advisor at Facebook and BlackThorn Therapeutics.
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