Technical Engagement Manager, Scale AI
Red Team
$132-160k
+ Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval
Training and validation data for AI applications
Open for applications
Training and validation data for AI applications
1001+ employees
Open for applications
$132-160k
+ Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval
1001+ employees
Company mission
To accelerate the development of AI applications.
Role
Who you are
- We are looking for someone who sits at the intersection of operational excellence, customer management, and deep interest and understanding of AI model behavior
- The ideal candidate is interested in AI both due to its potential and applications and due to the inherent underpinnings of the technology for the technology’s sake, and should be acute for industry trends, model behavior, terminology, and training applications using frontier models and older models
- 4+ years of consulting or customer engagement experience
- 2+ years of direct technical experience or experience working closely with engineers on technical projects
- Experience operating in a fast-paced environment with high ambiguity
- Exceptional leadership, presentation and communication skills with the ability to influence cross-functional teams
- Strong understanding of generative AI technologies and their applications in enterprise settings
Desirable
- Technical degree in computer science, engineering, or related quantitative field
- Working knowledge of SQL and some coding skills (Python)
What the job involves
- We are hiring a Technical Engagement Manager for Scale’s Gen AI Red Team. Scale is a leading industry expert for Gen AI Safety and Red Teaming, serving as a trusted partner for major model developers, through generating red teaming data, distilling insights and developing reports to inform model and product development
- Our red teaming efforts with clients cover a wide scope of exciting model & product testing, across various vulnerability topics and harm classes, and covering different modalities and languages/locales
- Work with customer executive leaders to determine and execute the overall strategy, manage relationships with day to day customer teams, and drive business impact
- Work with leading machine learning, product, engineering, and business teams at world class companies across industries to help them build and improve GenAI applications that drive business value
- Partner with the customer team to understand their internal operations and pain points, and understand where Scale can have the biggest impact
- Oversee customer onboarding, execute business review, and manage long term health of the customer base
- Own day to day delivery and manage project timelines and customer deliverables
- Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
- Create an effective feedback loop between the customer team and internal product, machine learning, engineering, and go-to-market teams
- Strategically identify ways we can make customer success repeatable and solve issues for future customers
Our take
When training AI models, lack of access to large scale, high quality, labelled data is often the barrier preventing machine learning teams from building something great. In fact, labelled data is even more essential than the algorithms themselves. Scale AI is solving this by providing easy access through developer APIs to a huge variety of labelled data sets covering a large range of areas within computer vision and natural language processing.
It seems that almost every company now is offering artificial intelligence enabled products to automate every aspect of our lives. By positioning themselves as the go-to source for high quality tagged data, Scale AI is in an excellent position as the AI sector continues it's exponential growth.
With innovative AI projects across a range of sectors including retail, energy, and healthcare, Scale AI is now a leader in the industry alongside OpenAI. It continues to forge partnerships with fintech tools and software engine developers such as Brex and Luminar to continue its evolution of digital markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES F
Apr 2021
$325m
SERIES E
Total funding: $1.6bn
Company benefits
- Health, Dental & Vision Coverage: Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options
- Easy to use 401(K): Plan and invest for the future with a 401(k) via Guideline. Scale’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings
- Wellness Fund: We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more
- Virtual Social Activities: Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships
- Learning & Development: We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey
- Flexible Work Hours: Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule
- Generous Paid Time Off: Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed
- Commuter Benefits: Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute
- Parental Leave: Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life
Company values
- Earn customer love: We are passionate about our customers and devoted to their success. We know that customer trust and confidence is earned, not given, with every interaction, every delivery, and every time we solve a customer problem
- Intellectual rigor, open mind: We think in clear verifiable hypotheses and continuously obtain data that validates or refutes them. We ask questions and challenge assumptions to get consistently to the truth
- Ambition shapes reality: We are extremely ambitious in what we can accomplish. We set high standards, expecting to fail in the short-term but knowing that failure guides us to learn and ultimately succeed
- Team flow: We are energized by each other’s success and actively invest in others with care, candor, and focus. Ideas flow openly between us because we treat each other with trust and respect
- Ownership is the job: We think like owners. We embody expansive ownership and are big believers in our ability to drive outcomes and enact change
- Run through walls: We are undaunted by barriers and race towards overcoming them. We step outside of our comfort zone, test our ideas, and do the hard work to get to the right solution to a hard problem
- Up the tempo: We move with agility and intent, and swiftly make two-way door decisions that allow us to learn faster, adapt quickly, and ultimately do more
- Results speak loudest: We define goals with intent and evaluate our outcomes with objectivity. At the end of the day, we measure ourselves by our results
Company HQ
Rincon Hill, San Francisco, CA
Articles
Leadership
Alexander Wang
(CEO)Dropped out of a bachelors degree at MiT in Computer Science and Mathematics. Previously worked for 2 years as a Software Engineer and Algorithm Developer in the finance industry and 2 years as a Tech Lead at Quora. Youngest founder funded by Accel as a teenager.
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