Specialist in Customer Happiness Training, EU, Athletic Greens
Natural health supplements
Job no longer available
Natural health supplements
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower people to take ownership of their health.
Role
Who you are
- Must speak Fluent/Native German and Fluent English
- Bachelor's degree in related field (education, business, communication, etc.)
- Minimum of 2 years experience in a similar role facilitating and supporting training and educational programs
- Strong communication and presentation skills
- Strong facilitation skills and ability to convey ideas in a logical and engaging manner to others
- Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
- The ability to thrive in a fast-paced environment with a consistent “can-do” attitude
- Strong attention to detail and a proven ability to manage multiple work streams at once
- Exceptional interpersonal, written and verbal communication, and organizational skills
- Ability to adapt and flex in a rapidly changing environment
What the job involves
- This role is based in Europe but is required to be a native German speaker with the ability to also speak and write fluently in English
- In this role, you will be responsible for scheduling and facilitating training sessions on various call center topics to prepare and support our Customer Happiness representatives
- Reporting to the Senior Manager, Customer Happiness Global Quality and Training, this role will play a critical part in developing training materials, documentarily preparing each training session, conducting training sessions, and tracking the progress of trainees
- Train customer happiness representatives on AG’s products, systems, and processes ensuring they have a deep understanding
- Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques with a variety of training delivery modalities in a remote classroom environment
- Drive engagement through facilitation and collaboration while modeling the culture and a customer-focused mindset
- Complete daily training administrative maintenance such as tracking, timekeeping, scheduling, reporting, and other administrative tasks as required
- Utilizes data to guide decision making strategies on learner’s performance, training initiatives and long term business objectives
- Perform all LMS prerequisite requirements and post-training duties including delivery of evaluations to participants, collection of feedback with summary of insights and recommendations for future iterations
- Facilitate transition of CH team members from training to work environment, ensuring competency levels meet business needs
- Perform other duties and responsibilities as required
Our take
The health and wellness market is growing exponentially, with rising concern over personal health from consumers across demographics. But many offerings, particularly in the field of nutrition, can be difficult to implement into daily routines or come with middling scientific backing. Athletic Green supplies health supplements that are NSF certified for sport, follow the latest in nutrition science, and require only a dose per day.
Athletic Green’s foundational nutrition drink, AG1 combines 75 vitamins, minerals, and whole-food sourced nutrients in one daily serving, and boasts improvements to gut health, immunity, energy level, and post-exercise recovery – filling nutrient gaps in a way that is convenient for day-to-day use. Aligning with its belief that nutrition is a human right, the company partners with charities such as No Kid Hungry, as well as actively and visibly acting to operate sustainably.
Athletic Greens raised significant funding in 2022 that is helping to grow its subscriber base and solidify its presence as a global nutrition brand. It is achieving this through increased distribution, continued scientific research and new product launches. In 2023, Athletic Greens was awarded the Outstanding Emerging Business Award at the HUman Insights Summit, reflecting its work for self improvement through customer feedback.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jan 2022
$115m
LATE VC
Total funding: $115m
Company benefits
- Remote Working Environment
- Unlimited Vacation
- 401k
- Medical, Dental and Vision
Company HQ
Wilmington, DE
Leadership
Chris Ashenden
(CEO)Founder and Chairman of Da Alegria (Give Joy) Foundation.
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