Account Manager, Steno

West Coast

$75-85k

+Stock options

Slack

Google Workspace

Mid and Senior level

Remote from US

More information about location

Court reporting and litigation services

Be an early applicant

Court reporting and litigation services

501-1000 employees

B2BEnterpriseLegal

Be an early applicant

$75-85k

+Stock options

Slack

Google Workspace

Mid and Senior level

Remote from US

More information about location

501-1000 employees

B2BEnterpriseLegal

Company mission

To optimize the litigation experience with a revolutionary approach to deposition services created by attorneys, for attorneys.

Job

Company

Role

Who you are

You'll crush this role if you have 3+ years of Account Management or Customer Success experience in legal services, a talent for building strong client relationships, and the ability to communicate and influence at all levels - including executive leadership
You're tech-savvy, a quick learner, and comfortable juggling multiple projects without losing sight of the details
You bring excellent listening and communication skills, a critical thinking mindset, and the flexibility to thrive in a fast-paced, ever-evolving startup environment

What the job involves

Own the client relationship from start to finish - manage accounts with precision and accountability
Keep client engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while meeting client deadlines
Be the problem-solver - prevent issues before they escalate, handle high-priority requests, apply critical thinking to workflows, and make sure nothing falls through the cracks
Communicate like a pro - keep clients, court reporters, and internal teams in the loop every step of the way
Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems
Your voice actually matters - AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change
Collaboration is built in - a supportive team structure keeps individual workload manageable and ensures you're never working in a silo
Shape the product and culture - every AM is encouraged to contribute ideas that influence how we operate, and the individuality you bring to the team is celebrated, not just tolerated

Our take

Steno is a court reporting agency that offers services to legal professionals, government agencies, and businesses. As a trusted partner, Steno allows law practices to streamline their operations and work more efficiently, all while maintaining the highest standards of accuracy and reliability in its reporting services.

Steno's services are tailored to cases that can take over a year to settle. One of the company's standout offerings is the 'DelayPay' product, which enables lawyers to defer payments for critical services such as court reporting, arbitration, videography, and interpreting until their cases are concluded.

Steno has experienced substantial progress over the past few years, with a growth rate that more than tripled in 2021 alone. Steno received $15 million in a 2024 Series B round and has since begun to roll out its gen-AI-powered Transcript Genius, a tool for transcript analysis, indicating a culture of continued innovation.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

13% employee growth in 12 months

Glassdoor (4.6)

Company

Funding (last 2 of 5 rounds)

Dec 2024

$20m

GROWTH EQUITY VC

May 2024

$46m

LATE VC

Total funding: $87.5m

Company HQ

South Park, Los Angeles, CA

Leadership

Greg Hong

(Co-Founder & CEO)

Previously co-founded the restaurant reservation management system, Reserve (acquired by Resy/American Express) where they served as the CEO for 5 years.

Dylan Ruga

(Co-Founder)

Currently a Trial Attorney at Stalwart Law Group, which they founded. Previously a Partner at Steptoe & Johnson and a External/Law Clerk at US Courts.

Dan Anderson

(Co-Founder & CTO)

Previously co-founded the payment checkout process, Hail (acquired by Reserve) where they served as CEO. Also worked for the Zurich Insurance Company as Risk Consultant, Head of Application Security, and Director.

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