Staff Software Engineer, Robinhood
GenAI Chatbots
$217-255k
+ Bonus plan & equity plan
Office located in Menlo Park, CA
Commission-free stock trading platform
Open for applications
Commission-free stock trading platform
1001+ employees
Open for applications
$217-255k
+ Bonus plan & equity plan
Office located in Menlo Park, CA
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future
- If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply
- If you are passionate about generative AI, eager to solve complex problems, and excited by the prospect of leading key initiatives within a fast-paced and evolving company, this role is perfect for you
- Technical Expertise: Extensive experience (8+ years) in software engineering with a strong focus on chatbot development, generative models, AI/ML and natural language processing
- Cross-functional Collaboration: Proven track record of working effectively across diverse teams and disciplines, with strong communication skills that facilitate seamless integration of AI technologies into broader projects
- Leadership: Demonstrated experience in leading engineering projects and mentoring junior engineers, with a passion for fostering a collaborative and innovative team environment
- Problem-Solving Skills: Strong analytical and problem-solving abilities, with a track record of tackling complex technical challenges in a fast-paced environment
- Industry Knowledge: A strong understanding of AI chatbots in customer care is highly valued, and familiarity with the financial services industry is an added advantage
- Passion for Innovation: A deep interest in the latest AI technologies and a drive to push the boundaries of what’s possible in the customer care domain
What the job involves
- As a Staff Software Engineer in Customer Care group, you’ll play a pivotal role in shaping the future of our customer experience through cutting-edge generative AI technologies
- You’ll partner closely with our AI/ML teams and other product teams to create AI-powered chatbot solutions that transform how we support our customers
- Your contributions will be crucial in empowering us to build robust, high-quality solutions that deliver exceptional customer experience at scale
- You will have the opportunity to be at the forefront of AI innovation at Robinhood
- Your work will directly influence the way millions of people interact with our platform, ensuring they have access to timely, accurate, and empathetic support
- Design, Develop, and Deploy: Architect, build, and maintain scalable generative AI solutions that enhance our customer care experience, leveraging the latest advancements in LLMs, natural language processing and machine learning
- Collaborate Across Teams: Work alongside the AI team, machine learning platform, product managers, and CX teams to ensure our solutions are integrated seamlessly and align with company goals. You will have direct interaction with senior leadership, allowing you to influence the company’s AI technical strategy at the highest levels
- Innovate and Experiment: Lead and contribute to the ideation and prototyping of new features, experimenting with AI models to continuously improve the accuracy, responsiveness, and reliability of our chatbots
- Mentor and Lead: Provide technical leadership and mentorship to other engineers, fostering a culture of innovation and continuous learning within the team
- Ensure Quality and Compliance: Implement rigorous testing, monitoring, and security protocols to ensure our AI solutions are robust, scalable, and compliant with industry standards
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Its innovative model thrives on premium features like increased buying power and extended trading hours, attracting a younger audience drawn to meme stocks like AMC and GameStop.
But Robinhood's not just about quick thrills. The company claims its mission lies in catering to "the unmet needs of the next generation," evidenced by its "Robinhood Retirement" launch, targeting gig-economy workers often excluded from financial planning. This commitment to accessibility aligns with its core values.
However, 2023 brought unexpected turbulence, as Robinhood became entangled in the FTX cryptocurrency exchange bankruptcy scandal when it emerged that the US Department of Justice seized hundreds of millions of dollars of the company's shares tied to FTX founder Bankman-Fried. Despite these challenges, Robinhood successfully bought back the missing stock, and its impact on democratizing finance remains undeniable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
39% female employees
-23% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company benefits
- Well-being - Premium medical, dental, and vision insurance
- Family & home life - Parental leave, personal prosperity benefits
- Comfort & care - Annual lifestyle stipend
- Office life - Catered meals and fully stocked kitchen, commuter benefits
- Growth - Education and training, community events, career mentorships
Company values
- Safety First: Robinhood is a safety-first company
- Participation is Power: At Robinhood, the rich don’t get a better deal
- Radical Customer Focus: We exist to make our customers happy
- First-Principles Thinking: We make bold bets and challenge the status quo
Company HQ
Downtown Menlo Park, Menlo Park, CA
Articles
Leadership
Vlad Tenev
(Co-Founder)Studied Mathematics at Stanford University, where they met their fellow co-founder. Dropped out of a PhD to start Robinhood.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their fellow co-founder.
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