Central Operations Manager, Upway
USA
$110-130k
+ Equity + Annual bonus based on the performance of the company.
More information about location
Reconditioned e-bike marketplace
Be an early applicant
Reconditioned e-bike marketplace
101-200 employees
Be an early applicant
$110-130k
+ Equity + Annual bonus based on the performance of the company.
More information about location
101-200 employees
Company mission
To accelerate e-bike adoption and reduce waste.
Role
Who you are
- Strong academic background in engineering, finance, business or similar. A master’s degree or higher is strongly preferred
- 3-7 years of experience in Operations, Finance, Strategy Consulting or equivalent
- Fluency in English
- Stellar problem-solving skills
- Strong communication and leadership skills
- Deeply customer-centric, always striving to enhance the Upway experience
- Comfort with working in a fast-paced and changing environment
- Proficiency in SQL
- Ability to build simple automation tools
- Readiness to work on-site, no remote policy except for exceptional cases
What the job involves
- Upway is hiring a Central Operations Manager for its US business
- This is a critical role for Upway’s next phase of growth in USA: from 50k to 1M E-Bikes refurbished per year, from 2 to 3 UpCenters in the US only
- The Central Operations Team’s will own and continuously improve key processes at the core of Upway’s business. Our mission is to help Local Teams scale operations at lightning speed to fuel our growth, while improving cost efficiency and meeting our very high quality standards
- You will oversee a wide range of customer-facing operations - from Logistics, Customer Support, Sales Operations, New Demand Models, Quality improvement as well as sourcing ebikes at scale
- You will work closely with Local Operations Teams and our Tech & Product Team
- Own key parts of Upway Operations value chain, including Logistics, Customer Support, Demand generation, Sourcing, Shop Floor Operations, and E-Bike Refurbishment
- Unlock growth by making our processes future-proof thanks to a culture of continuous learning and innovation
- Ensure we deliver on our very high Quality standards, and analyze customer feedback to keep raising the bar
- Make our Operations more and more cost efficient
- Build tools that allow our Local Operations teams to operate efficiently thanks to automation and data-driven decision-making
- Build dashboards to get an accurate view of our Operations across the US in real time
- Collaborate with our Local Operations and Tech & Product Teams to identify opportunities to improve our Operations
- Reporting To: General Manager USA
Our take
Upway is a second-hand marketplace for electric bicycles, offering a more affordable alternative to new models. The company purchases e-bikes from both private sellers and e-bike companies, refurbishing them and reselling at a discount, a model that appeals to those looking for quality e-bikes at a lower cost.
The electric bike market in Europe is booming and expected to double in value over the next decade. Upway capitalises on this growth by addressing consumer concerns about the quality of second-hand bikes. Through its refurbishment process, it ensures customers can confidently purchase pre-owned bikes, reducing both costs and environmental impact.
In addition to its expansion into key European markets, Upway has recently formed a strategic partnership with Rad Power Bikes. Through this collaboration, customers of Rad's US retail locations can trade in their old e-bikes for discounts on new models, supporting a circular economy. An exciting partnership that strengthens Upway's position as a leader in sustainable mobility and makes e-bikes more accessible.
Steph
Company Specialist at Welcome to the Jungle
Insights
107% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2023
$30m
SERIES B
Jun 2022
$25m
SERIES A
Total funding: $61m
Company HQ
Gennevilliers, France
Leadership
Toussaint Wattinne
(Co-Founder & CEO)Before co-founding Upway, spent eight years at Uber in a variety of roles, including Director and Regional General Manager.
Stéphane Ficaja
(Co-Founder)Engineer with experience at AirFrance and FinTech company Misys. Like co-founder Toussaint Wattinne, worked at Uber for eight years in a number of Directorial and Regional Management roles.
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