Enterprise Account Manager, Riskified
$208-238k
OTE
+ Bonus target, and eligibility for stock-based awards
2 days a week in office
Fraud management software for eCommerce
Be an early applicant
Fraud management software for eCommerce
501-1000 employees
Be an early applicant
$208-238k
OTE
+ Bonus target, and eligibility for stock-based awards
2 days a week in office
501-1000 employees
Company mission
To empower businesses to realize the full potential of eCommerce by making it safe, accessible and frictionless.
Role
Who you are
- Proven success managing large, strategic enterprise accounts with $5-10M+ annual revenue
- Strong strategic thinking and business acumen, with the ability to translate customer needs into actionable plans
- Exceptional relationship-building skills and experience engaging with C-suite stakeholders
- Excellent communication, negotiation, and storytelling abilities with a data-driven mindset
- Demonstrated ability to lead cross-functional teams without formal authority
- Comfortable working in a fast-paced, ambiguous environment with a solution-oriented approach
- Deep understanding of payments, fraud and ecommerce landscape preferred and the ability to quickly learn technical concepts
- High emotional intelligence, resilience, and a proactive mindset in managing customer challenges and opportunities
What the job involves
- At Riskified, we succeed when our merchants succeed
- As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service
- You will be expected to manage and prioritize their needs to ensure that they're happy and profitable
- You'll manage a book of business of about 5-10 clients with an ACV of $6m-$15m+
- These clients will include Fortune 500 companies, big-box retailers, travel merchants, and much more
- You'll collaborate daily with various teams within Riskified, including Product, Analytics, Data Science and Development
- Develop and execute multi-year strategic account plans aligned with client goals and internal growth targets
- Build and deepen executive-level relationships across multiple functions within enterprise customers
- Act as the voice of the customer internally, advocating for their needs and influencing product, support, and operational teams
- Identify and close upsell, cross-sell, and renewal opportunities that deliver mutual value
- Collaborate cross-functionally to ensure timely and successful delivery of solutions according to customer objectives
- Leverage data and KPIs to monitor account health, usage trends, and growth potential
- Drive customer success by aligning product capabilities with business outcomes and delivering continuous value
- Navigate complex deal cycles, including pricing strategy, contract negotiations, and procurement processes
- Manage escalations with professionalism, empathy, and urgency to protect customer relationships and business outcomes
Our take
Digital fraud is a huge problem in E-Commerce, and identifying insecure transactions is becoming increasingly difficult. A notable example is in the airline industry, with ticket-orders being declined due to false identification of a fraudulent transaction.
Riskified builds digital tools that use machine learning to recognize when a transaction is safe and secure based on previously analyzed transactions. Competitors in the fraud-detection industry are plentiful, but Riskified is so confident in its algorithms’ fraud-detection capabilities that it offers a 100% cashback guarantee. With luxury-brand clients such as Canada Goose, Wayfair and Prada, this promise presents a serious competitive edge.
The company has continued to make new partnerships and develop new capabilities for its platform. Its scalable fraud prevention capabilities have remained a highly-attractive option for companies around the globe. With the release of 'Identity Explore" - a high-resolution visualization identity machine - and its continued global expansion, Riskified is on an impressive growth path.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2019
$165m
SERIES E
Jun 2017
$33m
SERIES C
Total funding: $228.7m
Company benefits
- Fully-covered medical, dental, and vision insurance from your first day
- Equity for all employees, 401(k) + matching, commuter benefits
- Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
- Yoga, pilates, soccer league, wellness classes
- Wide-ranging opportunities to volunteer and make an impact in local communities
- Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns
- Awesome Riskified gifts and swag!
Company HQ
NoMad, New York, NY
Leadership
Eido Gal
(CEO & Co-Founder)Was as a researcher in the Israeli Defense Forces before moving to the Fraud Science Corporation as a fraud analyst in 2007. The company was acquired by PayPal in 2008, and Eido joined PayPal's risk department, later moving to its automation department. Was recruited by BillGuard and worked in the analytics department from September 2011 to November 2012. Founded Riskified in 2012.
Assaf Feldman
(CTO & Co-Founder)Worked as a researcher for Nokia alongside his studies. Was Head of Research Technologies at Kinetic Global Markets from 2009 to 2011. Lectured at Bezalel Academy of Art and Design. Joined BillGuard as an Algorithm Engineer in 2011, and then co-founded Riskified in 2012.
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