Commercial Operations Manager, Planhat
$100-150k
OTE
Office located in Malibu, LA
Customer success software
Open for applications
Customer success software
101-200 employees
Open for applications
$100-150k
OTE
Office located in Malibu, LA
101-200 employees
Company mission
To help technology companies build their business and make their customers more successful.
Role
Who you are
- Strong analytical and problem-solving skills with high attention to detail
- Fluency in spreadsheet modelling required; proficiency in Python, Java, and SQL strongly preferred
- Demonstrated commercial acumen and experience working cross-functionally with sales and marketing
- Proven ability to translate complex data into insights and actionable strategies
- Proactive, positive, and ownership-driven mindset - you take projects from idea to impact
- High energy and work ethic - willing to put in the extra effort to drive outcomes
What the job involves
- We are seeking a Commercial Operations Manager to support our go-to-market (GTM) strategy and ensure our commercial teams are set up for success
- This role sits at the intersection of strategy, analytics, and enablement - combining operational rigor with data-driven execution to drive growth across marketing, sales, and customer success
- The mission of this role is threefold:
- Enable commercial excellence by building scalable systems, processes, and insights
- Optimize the GTM tech stack to improve productivity and data quality across teams
- Translate data into actionable insights that drive pipeline growth and efficiency
- This is a hands-on, high-impact role where you’ll manage operations, tooling, and analytics end-to-end, collaborating closely with marketing, sales, and leadership
- Key Responsibilities:
- GTM Strategy & Alignment
- Partner cross-functionally with Marketing, Business Development, and Sales to activate target accounts and execute our account-based strategy
- Ensure the GTM team has clear visibility into pipeline, performance, and priorities through recurring insights and dashboards
- Act as the connective tissue between departments, aligning data, process, and execution
- Systems, Tools & Workflow Optimization
- Administer, maintain, and improve our commercial tech stack (CRM, automation, and analytics tools)
- Identify workflow inefficiencies and implement scalable solutions that drive productivity
- Evaluate and onboard new technologies that enhance our GTM capabilities
- Data, Analytics & Reporting
- Build and maintain recurring reports that highlight key business metrics and performance trends
- Translate insights into actionable recommendations for leadership and own follow-up projects to drive measurable results
- Manage data integrity across systems to ensure reliable reporting and forecasting
- Account Strategy & Targeting
- Develop a strong understanding of the Planhat product, customer base, and market dynamics
- Use data-driven insights to refine targeting strategies and improve outbound and ABM efficiency
- Support sales leadership with insights that inform prioritization and strategy
Our take
According to Planhat, even though acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. The Sweden-based but globally remote startup provides a modern customer platform that helps clients analyse insights regarding their target audience, manage workflow and drive customer experience.
Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a range of solutions, from customisable customer health scores to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.
Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022. This funding is being used to support the company's growth by scaling its commercial teams, accelerating its R&D and further developing the product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$50m
SERIES A
Total funding: $50m
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Niklas Skog
(Co-Founder & Product & Engineering)Previously a Management Consultant at McKinsey & Company, a Product Manager at Meltwater Group, a Managing Director at Jobylon and COO at GlobeSoft.
Kaveh Rostampor
(Co-Founder & CEO)They are a co-founder and Board Member at Jobylon. Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS companies.
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