Client Operations Associate, Vertice
Offers equity
3+ days a week in office
The Intelligent Procurement Platform
Posted today
The Intelligent Procurement Platform
201-500 employees
Posted today
Offers equity
3+ days a week in office
201-500 employees
Company mission
Our agentic workflows, AI insights and expert buyers empower companies to buy software smarter and scale faster.
Role
Who you are
- 1–3 years of experience in a top-tier, high-pressure environment — consulting, a high-growth startup, a rigorous professional services firm, or an entrepreneurial endeavour
- You’re ambitious and curious, and want to learn everything there is to know about client service in SaaS
- You’re obsessed with new tooling and spend your free time experimenting with AI
- You’re obsessively detail-oriented — 95% accuracy is not good enough. You care about getting things right, every time, and you don’t cut corners even when the work is tedious
- You naturally build rapport and meaningful relationships — you have the confidence to speak to anyone, whether it’s a CFO or a junior procurement analyst
- You’re highly organised — a master of juggling lots of things at once
- You’re an outstanding communicator — verbal, written, and when presenting. Clear and concise even when explaining complex topics
- You’re entrepreneurial and want to be part of building something that matters
What the job involves
- This is a net-new role within Vertice
- You won’t be following a manual — you’ll be building the playbook for how clients onboard to Vertice and get to value
- You will own the most critical phase of the customer journey: converting a signed contract into active, happy users on our platform
- We are looking for exceptional people who aren’t satisfied with conventional career paths, and want to do something more entrepreneurial
- This role will provide you with a seat on one of a fast growing rocket ship company, and a pathway into Account Management (strategic commercial and client relationship owner), Procurement (full-stack negotiator with SaaS vendors), Solutions (product and process transformation owner), Client Strategy & Operations, or generalist roles across the business in operations, strategy, data, or GTM
- As the first in this role, your fingerprints will be on the onboarding process as we scale globally
- You will mentor future members of the team as it grows
- Build the Blueprint. Design and iterate on our onboarding processes, identifying ways to automate and streamline how we welcome new clients. You’ll experiment with AI tooling and new approaches to make this function world-class from day one
- Data Stewardship. Master the collection and structuring of client spend data — uploading contracts, ensuring accuracy, maintaining quality on an ongoing basis. The standard is 99.99% accuracy, same-day. Every inaccurate data point is a trust problem with a real client. You’ll work closely with our Data and Procurement teams to ensure zero discrepancies to power our AI insights
- Orchestrate the Journey. Lead the “Success Path” for new customers — managing timelines for technical setup and data migration, coordinating across account managers, solutions consultants, and procurement directors to ensure a seamless Go-Live. Time-to-value is the metric
- Stakeholder Liaison. Act as the central hub between internal teams (Account Management, Solutions, Procurement, Data) and external client stakeholders to unblock documentation hurdles, chase contracts, and keep onboarding moving
- Platform Enablement & Adoption. Lead training sessions for new users — walking procurement teams, finance teams, and IT teams through workflows and making sure people are actually using Vertice. The gap between “the platform is configured” and “people are actually using it” is where client value lives or dies
- Build Visible Trust. Own performance metrics on stack accuracy, time-to-value, and onboarding completion. Report them regularly to the teams that depend on your work. Historically this work has been invisible — you’ll make it visible
- After a tour of duty in Client Operations (12–24 months), you’ll have deep product knowledge, direct client exposure, operational credibility, and a working understanding of how our entire client organisation fits together. That opens pathways across the business:
- Account Management — own client relationships, renewals, and expansion as the strategic commercial partner to our biggest clients
- Procurement Services — become a full-stack negotiator with SaaS vendors, advising CFOs and procurement leaders on their software spend
- Solutions — go deeper on complex configuration, integrations, and deployment as a product and process transformation owner
- Client Strategy & Operations — build the processes, measurement systems, and operating rhythm that run client delivery at scale
- Generalist roles across the business — operations, strategy, data, GTM. The exposure you get here makes you a strong candidate well beyond the client organisation
Our take
Vertice is a quickly growing scaleup offering companies new tech spend management solutions. It combines agentic workflows, AI insights and expert negotiation services to provide finance leaders with more control over their spending. The explosion of business-critical SaaS over recent years has seen corporate spend balloon, and ecosystems are only getting knottier, which is why Vertice is helping maximise the efficiency and quality of its clients' SaaS procurement. The solution is designed for finance, IT, and procurement teams.
Vertice’s founders are veterans of the SaaS scene, having created and ultimately successfully sold ScanSafe and Wandera over the past two decades.
With deep knowledge of the SaaS market, substantial resources, and crucial experience, Vertice is already in the running for market leadership and reached number 2 on the Sunday Times Tech 100 List in 2026. With impressive funding from the likes of Bessemer, Lakestar and 83North, it is focused on global revenue growth, expanding its commercial and customer-facing teams, and further developing its platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Intelligent people
"Our team at Vertice is built on deep-domain intelligence and a wealth of industry experience. What truly sets us apart, however, is our culture: no..."
Funding (last 2 of 3 rounds)
Jan 2025
$50m
Series C
Jan 2024
$25m
Series B
Total funding: $100m
Company benefits
- Share options
- 25 days holiday + 7 public holidays
- Pension
- Private medical insurance through Bupa
- Health and wellbeing cash plans via Medicash
- Life insurance
- Cycle to work scheme
- Season ticket loans for travel
- Office perks; free breakfast, snacks & regular team lunches
- Gym allowance
Company values
- Make It Happen - We take initiative and base all of our decisions around what's in the best interests of our customers and our people.
- Kindness In Transparency - Vertice is built on transparency, in our pricing data and in all of our relationships with clients and each other.
- Continuous Iteration - Evolution is a fundamental pillar of our success. For every individual, as one team, and in all that we are building together.
- Human First, Always - People are our driving force. We strive to approach every interaction with respect , trust and the spirit of collaboration.
- Success Is Personal - Opportunity is awarded to those who harness it. We equip our people for success, and reward those who live out our values.
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Eldar Tuvey
(Co-Founder & Co-CEO)Co-founder of two SaaS companies since 1999 including ScanSafe (acquired by Cisco) and Wandera (acquired by Jamf). Co-founded Vertice in 2022. Oversees Product.
Roy Tuvey
(Co-Founder & Co-CEO)Co-founded ScanSafe, Wandera and Vertice alongside Eldar. Oversees Sales.
People progressing
Jess joined the Vertice team in 2023 as a Procurement Manager, she was then promoted to Procurement Team Lead in 2024 and Procurement Director in 2025.
Julian joined the Vertice team in 2023 as a Senior Account Executive and is now a Regional Sales Manager.
Sammy joined Vertice as a Business Development Representative in Sept 2024 and was promoted to Commercial AE in Jan 2026.
Matthew joined Vertice in the Enterprise GTM team in Sept 2024 and was promoted to Commercial AE in Jan 2026.
Liv joined as a Product Marketing Manager in Jan 2025 and was promoted to Senior Manager in Jan 2026.
Salary benchmarks
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Diversity, Equity & Inclusion at Vertice
- One of our core values is to enable everyone to thrive. Our team’s diverse ideas, strengths, interests and backgrounds help us succeed. We value each other’s opinions and differences
- We hire using tools and processes that avoid unconscious bias
- We have an inclusive environment which allows for a wide range of lifestyles, and enables our employees to bring their true selves to work
- This is just the beginning, we know we have just started to scratch the surface, but with our committed and caring people here at Vertice, we are excited to continue our journey
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