Lead Product Designer, Level AI

Salary not provided

Senior and Expert level

Remote in US

AI & natural language understanding (NLU) for call centers

Open for applications

AI & natural language understanding (NLU) for call centers

101-200 employees

B2BArtificial IntelligenceEnterpriseAnalyticsCustomer serviceSaaSAutomation

Open for applications

Salary not provided

Senior and Expert level

Remote in US

101-200 employees

B2BArtificial IntelligenceEnterpriseAnalyticsCustomer serviceSaaSAutomation

Company mission

To blend human and machine intelligence to transform customer experiences.

Job

Company

Role

Who you are

At least 8 years of Enterprise SaaS product designing experience
User research based approach to problem solving
One who can coordinate with multiple stakeholders and users to build meaningful experiences based on insights developed from a shared understanding
Strong hold on visual aesthetics Ability to create, manage and coordinate design system
Passionate or curious about AI technology and hungry to contribute in the space
Someone who thinks beyond screens and UI components

What the job involves

A day in the life of product designer at Level AI involves working closely with product managers and other stakeholders to understand problems and solving those problems with keeping users at the center of every decision
You’ll be involved in end to end product development lifecycle and deliver relevant design artefacts like User Journey Maps, Sketches, Interactive prototype at different stages
You’ll also be contributing to set up the design system and best practices related to communication and collaboration

Our take

Contact centres are vital for businesses, but they face challenges like high turnover, low efficiency, and managing large volumes of customer interactions,. Traditional methods often fall short in improving service quality and securely handling customer data.

Level AI addresses these challenges with AI-powered tools that enhance contact centre operations. Using generative AI and large language models (LLMs), the platform analyzes customer conversations, provides real-time agent support, and automates tasks like quality assurance and sentiment analysis.

Having recently landed significant funding, the company is ready to expand its team and further innovate. With these resources, level AI is set to make even bigger waves in the contact centre world, helping businesses improve customer interactions and boost efficiency.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

Glassdoor (4.2)

Company

Funding (last 2 of 4 rounds)

Jul 2024

$39.4m

SERIES C

Mar 2022

$20m

EARLY VC

Total funding: $74.4m

Company benefits

Equity
Unlimited paid vacation
Remote work options

Company values

Travel to Customer: Solve the customer’s problems, meet where they are and let their agenda set our agenda
Innovate for Customers: Don’t solve hard problems because they are cool. Solve them only when they solve customer’s pain
Speed: Speed solves many problems. Enables more shots at goal while keeping us on our toes
Be Bold: While planning we also dream big. We punch above our weight in our targets and plans
Bar Raising Hires: With every new teammate we seek to raise the bar of the team. Choose for culture as much as competence
Create Owners: We nurture ownership and accountability. Single minded focus married with talent can create magic

Company HQ

Old Mountain View, Mountain View, CA

Articles

Level AI Secures $39.4 Million in Series C

Level AI applies algorithms to contact center pain points

Leadership

Ashish Nagar

(CEO)

Previously a Product Manager at Amazon Alexa's Conversational AI Team. Worked as Director of Product & Business at both Relcy, Inc. and Kinestral Technologies Inc. Also worked as a Venture Capitalist at Investor Growth Capital and was a Senior Associate at The Boston Consulting Group.

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