Technical Writer, Talon.One
More information about location
Marketing promotion software company
Open for applications
Marketing promotion software company
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- Previous experience in a Technical Writer role for at least 2+ years
- Well-rounded experience in writing customer-facing and API focused documentation
- Great understanding of standard technical writing concepts such as minimalism, DOCS-AS-CODE, topic-oriented writing, and user-centric thinking
- Familiarity or professional work with our tools stack: Github, Visual Studio Code, Docusaurus, Redocly, Postman, Figma, and more
- Autonomy in managing your own tasks and resources
- Empathy and proactivity in anticipating customer’s questions during testing
- Strong will to operate in a cross-functional team where team collaboration and ownership of delivery are of great importance
What the job involves
- The Documentation team supports the development teams, who rely on the Agile method to deliver the highest level of software and documentation quality
- Your main mission will be to contribute to and help maintain the end-user and developer/API documentation, as well as do UX writing
- You will write brand new content to keep up with the evolution of the product and revamp existing content to make it more efficient and cheaper to maintain. You will also have the ability to shape how we manage the documentation in the company
- Work with various teams to document new product features as they are released, and address product documentation gaps
- Write API documentation (language: OAS) and developer documentation (tools: MDX/Docusaurus)
- Provide support to the UX/frontend team with UX writing
- Review content created by other technical writers and have your content reviewed by them
Our take
Paradoxical to its mission statement of creating developer-free promotion tools for companies, Talon.one was actually founded by several software developers. Boosted by a hard-hitting client list that includes Mercedes, Delivery Hero, and Adidas, Talon.one initiates and automates loyalty programs, discount campaigns and coupon offers for product-oriented businesses.
In 2022, Talon.one partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company. This collaboration with Big Commerce, alongside other companies involved in the project, highlights Talon.one's integration capabilities. It demonstrates the flexibility of Talon.one as it collaborated effectively with various software companies, showcasing its extensive potential in promotion tools.
Talon.one has a varied product service that includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions. It’s this variety that makes them such good partners on larger promotion strategies, as long as the quality remains rounded across all its products.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Dec 2018
$3.2m
SERIES A
Total funding: $3.2m
Company values
- Honesty & Respect: Communication is key, and we promote open collaboration and discussions to accomplish our goals as a team
- Ownership & Empowerment: We take ownership of our actions and results, and everyone is empowered to promote change and push us forward
- Teamwork: We're most successful when we prioritise collaboration, trust and teamwork over individual mindset
- Knowledge & Growth: We grow by staying curious and willing to experiment. We also know that making mistakes is part of the learning process
- Lead by example: We inspire and guide others through our behaviours and actions, and encourage transparency at all levels
- Empathy: With a focus on empathy and open communication, we foster an environment where employees feel safe and respected
Company HQ
Kreuzberg, Berlin, Germany
Articles
Leadership
Christoph Gerber
(CEO)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
Salary benchmarks
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