Technical Content Writer, Graphite

• A strong candidate will be able to translate complex technical concepts into clear, engaging content for both technical and non-technical audiences
• 5+ years experience in technical or product content writing for a SaaS, software, or technically sophisticated product environment
• Excellent writing, editing, and communication skills with the ability to turn complex technical concepts into clear, user-focused content
• Comfortable collaborating cross-functionally with engineers, product managers, and external partners
• Strong organizational and project management skills
• Ability to work independently while engaging with cross-functional teams
• Detail-oriented with a passion for clarity and quality in written content
• Comfortable with technical review and feedback loops

Desirable

• We are seeking a Technical Content Writer who will be responsible for creating, editing, and publishing high-quality content that supports user education, product adoption, and marketing initiatives
• This role sits at the intersection of product, engineering, brand, and marketing
• Produce and publish technical guides covering features, workflows, and product use cases on a weekly cadence, including drafting, technical reviews, edits, and pushing content to the codebase and website
• Manage content publication based on external and internal roadmaps, including coordination with third-party partners
• Write and update change logs for product releases, translating complex engineering updates into user-friendly narratives
• Create clear, concise blog posts including thought leadership, product launches, and strategic deep dives
• Develop case studies by highlighting customer successes through coordinating interviews, drafts, and reviews
• Partner with Product, Engineering, Customer Success, Sales, and Marketing to gather information, source customers, and ensure accuracy of technical content
• Review materials from external agencies to ensure tone, accuracy, and brand alignment
• Support sales enablement with assets such as one-pagers, competitor analyses, and technical use-case documents
• Assist with demand generation content including ad copy, landing pages, and other campaign assets
• Provide editing and content support for internal and external stakeholders, from product-related copy decisions to content requests from across the business