Customer Success Team Lead, Buildots
AI-powered construction management
Job no longer available
AI-powered construction management
201-500 employees
Job no longer available
201-500 employees
Company mission
To enable the construction industry to change for the better, by introducing technology that is easy to use and produces measurable benefits.
Role
Who you are
- 4+ years of experience in a B2B customer-facing role
- 3+ years of experience managing a Customer Success team
- Strategic & entrepreneurial mindset – You don’t just follow playbooks—you create and refine them. You thrive in early-stage startups, move fast, and build scalable processes. You take ownership, anticipate challenges, and drive impact
- Strong operational and analytical skills, with a proactive approach to improvement
- Cross-functional leadership – You partner effectively with Sales, Marketing, Product, and Engineering to align customer needs with business objectives, drive retention, and fuel expansion
- Exceptional communication & executive presence – You are clear, concise, and persuasive in writing, speaking, and presentations. You can influence stakeholders at all levels, from C-suite executives to frontline team members
- Proficiency with CS platforms, ideally Planhat and Salesforce
- Experience training and developing CSMs
- Familiarity with the construction industry is a strong plus or a high touch/low tech SAAS
What the job involves
- At Buildots, Customer Success Managers are at the heart of our mission: ensuring project teams extract maximum value from our platform, embed it seamlessly into their workflows, and become advocates who help drive account expansion across their organizations
- The Customer Success team plays a pivotal role not only in account growth, but also in strategic company initiatives—contributing directly to marketing through case studies, and to product development by gathering impactful feedback from the field
- We’re looking for an experienced, people-first Customer Success Team Lead to manage our Europe & Israel region
- You’ll be responsible for overseeing onboarding, adoption, and ongoing success for a growing portfolio of customers, while leading a team of high-performing CSMs
- This is a cross-functional leadership role that works closely with Product, Marketing, and Sales to ensure customer impact translates into broader business success
- Lead, coach, and develop a high-performing team of Customer Success Managers
- Oversee customer onboarding, adoption, and success across the team’s portfolio
- Define and track team and individual KPIs to ensure alignment with business goals
- Own CS operations, including CRM systems (Planhat, Salesforce) and process implementation
- Proactively identify risk and manage escalations across the portfolio
- Drive the creation of impactful case studies and ROI storytelling for strategic accounts
- Build the Customer Success playbooks for the CS teams
- Collaborate cross-functionally to shape scalable initiatives and customer success best practices - particularly manage the feedback product and ensuring clear follow-up on product roadmap with clients
- Build trusted relationships with key projects to support retention and expansion
Salary benchmarks
Our take
Despite accounting for 13% of the world’s GDP, construction productivity continues to lag, only growing 1% in the past two decades. A large part of that story seems to be the disconnect between managers and on-site workers.
Buildots is attempting to tackle this element of construction management with a unique blend of artificial intelligence and hardware. For example, one of the startup’s flagship products image processing software from a fleet of hardhat-mounted 360-degree cameras.
The company had a very successful 2024, having raised substantial funding and launching its AI-driven Delay Forecast feature. These are big moves for the company and position it well for a future of continued success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2024
$15m
LATE VC
May 2022
$60m
SERIES C
Total funding: $121.3m
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Leadership
Aviv Leibovici
(Co-Founder & CPO)Previously a Product Manager in the IDF. MS in Computer Science from the Reichman University.
Roy Danon
(Co-Founder & CEO)Previously an R&D Group Manager for the Government of Israel. M.SC. in Electrical and Electronics Engineering from Tel Aviv University.
Yakir Sudry
(Co-Founder & CTO)Previously an R&D Group Leader in the Israeli Defence Force.
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