Customer Support Representative, Qogita
French/Italian/Spanish Speaker
Bi-yearly performance-based bonus available
Global wholesale platform
Job no longer available
Global wholesale platform
21-100 employees
Job no longer available
Bi-yearly performance-based bonus available
21-100 employees
Company mission
Qogita's mission is to reshape the foundation of wholesale.
Role
Who you are
- You are customer-focused, adaptable, resourceful, collaborative, and respectful
- You reside in the United Kingdom or the Netherlands and can fluently speak and write English, along with either Spanish, Italian, or French
- 2+ years of experience in an online or customer-facing B2B wholesale support role. Alternatively, 4+ years of experience in a customer-facing support role with strong technological capabilities
- Experience dealing with complaints and resolving customer issues effectively
- Fluency in English and at least one of the following languages: Spanish, Italian, or French is required. Proficiency in a third language will be highly beneficial
- Proficiency in Hubspot or similar CRM software is desirable
- Based in either the United Kingdom or the Netherlands
What the job involves
- Qogita.com is seeking a driven Customer Support Representative who is dedicated to providing our buyers with an exceptional customer support experience
- As a Customer Support Representative, you will be instrumental in ensuring customer satisfaction and fostering trust in Qogita's services
- Prioritize and process customer issues and requests submitted by email, live chat, instant messaging, or phone
- Investigate and resolve customer complaints quickly and patiently
- Communicate with customers about their orders, including any delays or changes in delivery
- Assist customers who may have problems with their tracking numbers, are waiting on their orders, or have received the wrong order
- Maintain thorough and accurate customer service records, keeping confidential records and financial information private and secure
- Help customers register online and guide them through the order process. Identify if they might require a dedicated Customer Success Manager
- Assist the financial department with customer-related security checks, accounting inquiries, or flag accounting issues raised by the customer
Our take
Much of global B2B trade is still carried out using outdated processes, with excessive red tape and harsh payment terms. Qogita aims to revolutionise the industry by smoothing the transition from physical to e-commerce and improving the market dynamics which work against most merchants.
Qogita has the goal of becoming the world's best B2B platform for connecting buyers and sellers. Its customers range from small retailers and large brands, drugstores and pharmacies, to distributors and wholesalers.
It helps clients to generate better profit margins and turnover, while simultaneously reducing labour costs through its technology infrastructure. The platform allows users to integrate their systems in minutes, with built-in supplier optimisation and a large catalogue offering thousands of categories and brands.
This allows both buyers and sellers to find each other more easily and quickly. In the future, Qogita aims to continue to grow through its mission of bundling purchasing power with improved technology to improve customers' profitability, while also optimising their payment terms, access to financing, and connectivity.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2022
$92.2m
SERIES B
Jul 2021
$28m
SERIES A
Total funding: $128.8m
Company benefits
- 🏠 Remote first (plus offices in London & Amsterdam)
- 🧘♀️ Monthly wellbeing budget
- 💻 Home office equipment package, including Airbuds (PC or Mac)
- 👴🏼 Pension match up to 5%
- 💰 Performance-based discretionary bonuses
- 🍼 Parental leave
- 🏖️ Competitive annual leave
- 🛍️ Retail discounts for normal everyday items like groceries and also bigger items like holidays.
- 🩺 Health insurance (location dependent)
Company HQ
Soho, London, UK
Leadership
Yaniv Toledano
(Co-Founder & Board Member)Educated at Harvard with previous work experience at Goldman Sachs for 2 years as an investment banking associate.
Danny Toledano
(Chairman & Co-Founder)Many years of experience as CEO and director of several investment and energy companies.
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