IT Support Manager/Systems Engineer, Capella Space
$95.3-126.3k
+ Stock option grants for new hires
Office located in Louisville, CO
Space-based radar Earth observation satellites
Be an early applicant
Space-based radar Earth observation satellites
201-500 employees
Be an early applicant
$95.3-126.3k
+ Stock option grants for new hires
Office located in Louisville, CO
201-500 employees
Company mission
To make timely Earth observation an essential tool for commerce, conservation, and well-being.
Role
Who you are
- 5+ years of experience
- 5+ years of previous experience managing team of 5 or more IT personnel
- Must have at least one of these IAT Level II certifications Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP
- Must be organized and detailed oriented
- Self- starter and problem solver
- Strong analytical and problem-solving skills
- Experience with MS Office to include Word, PowerPoint, Visio, Project and Excel
- Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment
- Strong oral and written communication skills across all levels
- Collaborative management approach to drive project / task success across multiple stakeholder organization
- Excellent leadership skills with the ability to motivate and guide a team to achieve high-quality service delivery
- Ability to become familiar with basic project management approaches, tools and phases of the project lifecycle
What the job involves
- The IT Support Manager/Systems Engineer’s role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions
- This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems
- The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments
- Lead and manage the IT operations team across a diverse environment that includes Windows, Linux, and Mac systems to ensure cohesive support experience
- Maintaining an appropriate balance of overall team management and development and hands-on technical work
- Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues
- Coordinate with the Technology delivery teams (devops, business systems, security, etc.) to manage comprehensive support services, including escalated Tier 3 technical issues, across all operating systems and platforms
- Collaborate closely with the Director of Corporate Infrastructure to implement robust security measures and to align security protocols with IT operations, including educating and developing the team on security best practices
- Collaborate with other departments to align IT operations with business goals and support company-wide initiatives
- Manage vendor relationships and negotiate contracts to ensure cost-effective and high-quality IT services
- Drive adoption of best practices in IT operations, including ITIL, Lean IT, and Agile methodologies, with a commitment to continuous learning and application of these practices within the team
- Develop and manage the IT operations budget, optimizing expenditures and ensuring ROI on IT investments
- Own all local network communications for example:
- ISP management
- In-office WiFi
- In-office hardwire routing
- Own transition of all service teams into Jira Service Management and a consolidated end-user support experience
- Be responsible for global Collaboration (Mattermost, Zoom, Neat AV) and any initiatives/projects that support or utilize such services
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
- Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams
- Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
- Coordinate approval of Standard Operating Procedures (SOPs) for End User Technicians
- Attend Daily\Weekly operations meetings to provide Key Stake holders project updates, ticket updates, issues and concerns
- Support in the creation of SOPs and training guides, ensuring deskside Knowledge Repository is maintained with accurate information
- Track and monitor the performance of all end-user SLAs and KPIs daily for each technician, identifying trends and implementing corrective action when SLAs are at risk
- Reviews service delivery process and procedures, recommending customer service and IT process support enhancements, researching and recommending new technologies and procedures
- Set clear team goals and provide corrective action plans where individual performance is not being met
Our take
Earth observation in the form of satellite imagery is in high demand. With climate change, supply chain, and defense operations all requiring high-quality observation data, the race is on to provide the clearest, most timely images - and Capella Space is one private company leading the charge.
Capella Space commands a synthetic aperture radar (SAR) constellation in low-earth orbit that clients can use to access real-time visibility of facts on the ground. It’s the first US company to do so, and has won a correspondingly leading slate of customers that include the U.S. National Reconnaissance Office, the U.S. Air Force, Geospatial, and RSI.
As the urgency of addressing global issues increases, the demand for Capella Space’s services is almost certain to rise. This puts the company in a great position to pursue further success, having already established itself as a key player in the market. It has also seen good funding that will help expand its imaging capacity and develop new data products, and has become one of the first commercial earth observation companies to secure a contract to work with the government on its program to boost US resilience in space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jan 2023
$60m
GROWTH EQUITY VC
Apr 2022
$97m
SERIES C
Total funding: $234m
Company benefits
- Medical/Dental/Vision
- Disability and Life Insurance
- 401k plan
- Equity
- Health Care, Dependent Care FSAs
- Commuter/Parking Flex Spending
- Flexible Vacation Policy
- In-Office Lunch Program
- Dog Friendly Work Environment (SF)
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Payam Banazadeh
(Board Member & Founder)Worked in software development at NASA's Jet Propulsion Laboratory, ultimately taking up a Lead Project Engineer role there. Subsequently worked as a Project Manager at Stanford. Is now a member of advisory committees at the NOAA and University of Texas, Austin, as well as a Board Member at the National Security Space Association (NSSA).
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