Strategy and Operations Lead, Curated
Expert Team
$90-135k
Online shopping recommendation service
Job no longer available
Online shopping recommendation service
501-1000 employees
Job no longer available
$90-135k
501-1000 employees
Company mission
To connect passionate experts and consumers so that they find the perfect product together.
Role
Who you are
- 6-10 years of experience in finance, management/strategy and operations consulting, revenue operations, or business operations at a high-growth startup
- Strong analytical skills with the ability to collect, analyze, and interpret large sets of data to drive actionable insights and recommendations
- Experience defining and using metrics to test hypotheses, confirm assumptions, and measure impact
- Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and present proposals and/or findings
- Empathy and proven interpersonal skills with a passion for understanding and working with people
- Ability to actualize the abstract: You need to be able to seamlessly translate from ideation to execution - even when there’s no clear roadmap. We’re looking for individuals with excellent project management and organizational skills, with the ability to to prioritize tasks and execute quickly in a fast-paced environment
- Ability to think both strategically and tactically with strong attention to detail
- Demonstrated ability to drive change and influence stakeholders are various levels of the organization
- An infectious, positive energy and passion: We care a lot about our business, and we are looking for people who are inspired by what we do. Our business helps experts monetize their passion and gives customers a delightful experience
- Nice to have: Degree in a quantitative-field such as Economics, Mathematics, Engineering, Computer Science, or similar
What the job involves
- Our Real Experts connect with customers in ways that would be unimaginable in any other retail context. They work hard to understand your needs, trade stories, help make plans, and keep in touch
- Revenue Strategy and Operations is an integral function within the Expert Team – managing revenue optimization and growth across the expert community as we scale to thousands of experts across many different categories
- You will lead and own key strategy development and operations to maximize experts’ sales, ensure expert compensation is fair and competitive, and improve our marketplace
- You will work at the epicenter of our business, working closely with our experts – the lifeblood of Curated – as well as many cross-functional partners to shape the future of the expert organization
- Define, operationalize, measure, and analyze impact of expert productivity and lead engagement KPIs
- Launch and own strategic initiatives, processes, and programs aimed at increasing the performance of our experts, leveraging our robust set of tools available
- Continuously identify opportunities for improvement, automation, and system enhancements to drive efficiency, productivity, and scalability
- Drive product and feature development - building tools and workflows that make experts more productive and efficient
- Define and operationalize incentive and compensation structures
- Enable our Sales team and other cross-functional teams to understand the health of the expert organization through effective reporting via dashboards and forecasts
- Increase data quality and the ability to derive critical insights through ad hoc analysis across multiple data sets
- Understand and participate in the expert experience - get to know who our experts are, what they do, and how we can best help them succeed
- Collaborate closely with cross-functional partners to ensure smooth execution of revenue-generating activities
- ...and much more!
Our take
Curated is a marketplace that allows shoppers to chat with experts before purchasing a product. It specializes in the sports industry and hires skiing, snowboarding, golfing, cycling, fishing and tennis experts to help shoppers find the right product for their needs.
Talking to a Curated expert is free, and shoppers only have to pay for the product they choose to purchase, though the company does suggest that shoppers add a 5% to 10% tip to thank the expert they have spoken to. In short, Curated offers a cost-friendly solution for shoppers who want advice on luxury goods, but don't have the time or desire to visit a physical or specialist store.
Curated uses AI to pair shoppers with the right experts, with shoppers able to talk to their expert via text, video chat, or through the curated website. Though it does face the challenge of converting customers who enjoy a luxury in-store experience to a digital concierge, it is certainly a compelling option for the increasing numbers of consumers choosing digital convenience for their shopping needs, and need only keep adding new products to remain so.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$75m
SERIES C
Apr 2021
$39m
SERIES B
Total funding: $141.5m
Company benefits
- Comprehensive healthcare - medical, dental, vision, disability and life insurance available
- Paid vacation time and holidays
- Generous paid parental and family leave
- Ample opportunities to get outside and adventure with Curated
- Significant discounts on the best gear out there
- Hybrid workplace and remote-friendly culture
- 401(k) retirement plan
- Convenient HQ right near Caltrain. Well-stocked, dog-friendly, and full of laughs
Company HQ
SoMa, San Francisco, CA
Leadership
Eduardo Vivas
(CEO)Eduardo started their career by co-founding Social Hour in September 2005, before working as CPO of Bright.com for 2 years. They then spent 3 years as Head of Product at LinkedIn before co-founding Curated as CEO in August 2017.
Alex Vauthey
(CSO)Having studied at Carnegie Mellon, Alex spent 5 years as a T-Systems Senior Consultant and 6 at Application Networks as Director of Engineering. They worked at LinkedIn from 2005 until 2017, when they co-founded Curated.
Salary benchmarks
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