Sales Associate, Resident
$19- $20.50/hour, Plus commission eligibility
Mattress and home furnishings retailer
Be an early applicant
Mattress and home furnishings retailer
501-1000 employees
Be an early applicant
$19- $20.50/hour, Plus commission eligibility
501-1000 employees
Company mission
To create and sell inspiring home improvement products, giving consumers better access to great new items that fill them with joy.
Role
Who you are
- Proven Sales Success: 1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.), with a consistent track record of meeting or exceeding performance targets
- Remote Work Ready: Self-motivated and disciplined, with the ability to stay productive and focused in a fully remote work environment with a dedicated workspace
- Exceptional Communicator: Strong written and verbal English communication skills, with the ability to explain product features clearly and persuasively
- Tech-Savvy and Adaptable: Comfortable using CRM platforms, chat tools, and various sales technologies. Experience with Five9, Slack, and Google Workspace is a plus
- Goal-Driven: Results-oriented with a passion for sales and a desire to maximize earnings through performance-based commissions and bonuses
- Efficient Multitasker: Able to manage multiple systems and conversations simultaneously, with a typing speed of 50+ WPM and sharp attention to detail
- Full-Time Availability: Must be available to work full-time shifts between 6:00 AM – 9:15 PM PST, including weekends, with two scheduled days off per week
- Holiday Flexibility: Willingness to work key holidays as part of a rotating schedule
What the job involves
- Are you a passionate sales professional who loves helping people find exactly what they need
- Do you thrive in a fast-paced, performance-driven environment
- If so, our Sales Associate role could be the perfect fit for you
- As a key part of our sales team, you’ll play a critical role in guiding prospects through their purchasing journey, all while driving revenue and achieving uncapped earning potential
- In this role, you’ll be more than a sales rep—you’ll be a trusted advisor, bringing your knowledge of our products to the forefront and making sure every customer finds the best fit for their needs
- If you're someone who relishes the challenge of hitting sales targets and delivering an exceptional customer experience, we want to hear from you!
- Drive Sales: Engage with inbound customers via phone and chat, delivering a world-class sales experience that converts prospects into loyal customers
- Lead the Customer Journey: Manage the full sales cycle, from initial interest to purchase, ensuring every customer feels valued and heard
- Hit and Exceed Sales Goals: Work with determination to meet monthly sales targets, bringing your strong work ethic and drive to every interaction
- Be the Product Expert: Become a “mattress and sleep expert” and use your knowledge to guide customers to the products that will improve their sleep and lifestyle
- Customer Relationship Building: Treat each customer like family—active listening, empathy, and respect are key in every conversation
- Collaborate with the Team: Share insights, feedback, and ideas to continually improve our customer experience, and participate in regular video meetings with team members globally
- Seize Opportunities: Always be on the lookout for cross-selling and upselling opportunities, helping to bring more of our products into customers’ homes to elevate their sleep quality
Our take
When somebody purchases a new home, they will have to browse across a vast range of retailers to prepare their house for comfortable living. This will often start with essentials such as bedding, but upon purchase, the customer will move on to focus on furnishing a different area of their property.
Resident provides a marketplace for the purchase of digitally native mattress brands in addition to other home products. For example, upon purchasing a mattress from the company, data is collected from the transaction and applied to recommend additional home products with a focus on premium quality and value.
The company has taken a unique approach to home product sales by focusing its brand on a specific product, which it can then use to gain insights into a customer and thus recommend other products. Its acquisition by Ashley Home provides Resident with ample opportunity to grow upon this idea, fostering expansion in its direct-to-consumer and wholesale businesses.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2021
$130m
SERIES B
Jan 2020
$12.5m
EARLY VC
Total funding: $169.2m
Company benefits
- Remote-first workplace
- Annual bonus potential
- Health, Vision & Dental Insurance
- HSA company contributions
- 401K with company match component
- “Take what you need” PTO
- Wellness benefits
- WFH office and cell phone/internet stipend
- A FREE MATTRESS plus an awesome Friends and Family discount!
Company HQ
Walnut, CA
Leadership
Eric Hutchinson
(Co-Founder)Having started their career as an Analyst at netLibrary and Providian Financial, they worked for a year at Washington Mutual Card Services and PayPal. They've also co-founded Home Value Protection, Madison Reed and DreamCloud.
Ran Reske
(Co-Founder)They worked as an EY Consultant for 2 years prior to 3 years as a Citigroup Analyst. They spent 6 years at Norwest Venture Partners before leaving in October 2015 to co-found Resident.
Craig Schmeizer
(Co-Founder)Co-Founder, Co-CEO and Co-Chairman of Finovance. Was a Payments Consulting Director for 3 years and had VP roles at HSBC, New York Life Insurance, Providian Financial, and JPMorgan Chase.
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