Product Support Engineer, Seqera Labs
+ Equity
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The intelligent engine for life sciences
Job no longer available
The intelligent engine for life sciences
101-200 employees
Job no longer available
+ Equity
More information about location
101-200 employees
Company mission
To simplify complex data analysis pipelines in the cloud.
Role
Who you are
- We are looking for a customer-facing Support Engineer with experience in Life Sciences and a passion for working with IT, DevOps, and technical scientific teams to solve complex cross-cloud platform issues
- Ducation: Bachelor's, Master’s or PhD in Bioinformatics, Biotechnology, Computer Science, or a related field
- Work Experience: Prior experience in a customer-facing support engineering or cloud platform technical support role within a Life Sciences-focused software company or in a Life Sciences Research IT team
- Technical Expertise: Hands-on experience with container orchestration technologies such as Docker and Kubernetes. Proficiency in at least one public cloud platform (AWS, Azure, or GCP) and experience with networking, storage management, and authentication systems. Familiarity with hybrid cloud/on-prem environments and High Performance Computing (HPC) setups highly desired
- Life Sciences Knowledge: Exposure to bioinformatics tools, workflow languages (e.g., Nextflow, Snakemake, WDL), or related biotechnology platforms
- Problem-Solving Skills: Demonstrated ability to analyze and resolve issues in complex technical environments, with a proven track record of quickly adapting to new technologies and concepts
- Communication: Exceptional interpersonal skills and superior written and oral communication skills in English. Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
- Curiosity & Resilience: A creative and curious mindset, with the resilience to thrive in a fast-paced startup environment. Eagerness to explore the intersection of cloud technologies and life sciences
What the job involves
- Seqera is at the forefront of the bioinformatics revolution, transforming how scientists process and interpret data at scale
- As a Cloud Support Engineer, you will be the technical face of Seqera, working with everyone from the biggest names in Life Sciences to the world's most innovative Biotech startups
- You'll troubleshoot complex issues across AWS, Azure, GCP, on-prem, and hybrid environments, ensuring the Seqera Platform functions seamlessly while guiding customers to maximize the potential of our products in achieving their scientific goals
- Customer Troubleshooting & Support: Engage directly with customers to resolve complex issues involving Seqera’s platform
- Provide hands-on support across infrastructure, the Seqera Platform, third-party technologies, and pipelines, to ensure successful customer outcomes
- Engaging with Diverse Environments: Implement and support the Seqera product ecosystem across various customer deployment strategies and environment configurations
- Develop deep product knowledge and understanding of life sciences workflows to deliver innovative and effective solutions to customer challenges
- Feedback & Advocacy: Act as the voice of the customer by conveying feedback to our Product Management and Engineering teams
- Advocate for customer needs, contributing to the continuous improvement and evolution of Seqera's solutions
- Documentation & Knowledge Sharing: Contribute to the creation and maintenance of technical documentation and knowledge articles
- Foster a culture of knowledge sharing within the team and among customers, ensuring that documentation reflects the specific needs of Seqera's customers
Our take
Commercial DNA sequencing and advances in biometrics have led to an explosion in biological data, which is likely to prove critical in tackling the major problems facing the life sciences. The problem is, the data is so vast in quantity and diverse in type that analysing it and managing it can prove prohibitively expensive. This is where data orchestration and workflow platform Seqera Labs comes into its own.
Seqera is focused predominantly on facilitating big data analysis and management in the life sciences, and it has gotten impressive traction. Its Nextflow product, a distributed data analysis solution, has been used by over 10,000 organizations. This has included teams working on COVID sequencing, and on cancers.
What's so valuable about its offering is that it can be used by people who understand the data without the need for external teams, which has led to it becoming an industry standard. Seqera has been funded generously, and acquired AI bioinformatics company TinyBio, empowering it to play a pivotal role in key life-sciences developments going forward.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2022
$25.4m
SERIES A
Sep 2021
$5.5m
SEED
Total funding: $31.1m
Company benefits
- Continuous Learning: We believe in empowering our people to expand their knowledge and be their best selves. That’s why you have a budget dedicated to being a life-long learner.
- Make yourself at home: Whether in our office in Barcelona or from home, we want you to make yourself comfortable to reach your full potential.
- Healthcare: We take care of your health and offer comprehensive packages for all our employees, no matter where they are located.
- Take ownership: Use your initiative to work on new ideas and pursue them. Receive support and encouragement in doing so with maximum freedom.
- Team events: We gather have weekly team lunches, bi-weekly social events, annual department offsites and annual company-wide retreats.
- Employee ownership: We value employee ownership and actively support everyone to participate in our overall long-term success.
Company HQ
El Poblenou, Barcelona, Spain
Leadership
Paolo Di Tommaso
(Co-Founder & Chief Architect)Paolo is a Computer Scientist with broad experience as a Software Engineer and Software Architect in life science and healthcare applications.
Evan Floden
(Co-Founder & CEO)Evan is a Biomedicine PhD graduate, with broad experience across Biomedicine and Computing, including work as the Senior Bioinformatician at the Wellcome Trust Sanger Institute, and as a Postdoctoral Researcher at the Centre for Genomic Regulation.
Dan Pasette
(CTO)Prior to joining Seqera in 2025, Dan was the CTo at Regrow. He also served as a Technical Advisor at Neurelo and as a Senior Technical Advisor at Kiip.
Colin MacLaughlin
(CFO)Colin is the founder and Fractional CFO at Vulpine Advisory. Previously, he served as the CFO at Thriva and spent over 7 years at Crowdcube in various roles, including VP of FInance & Operations and as CFO.
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