Senior Solutions Architect, Bizzabo
Event experience software
Open for applications
Event experience software
201-500 employees
Open for applications
201-500 employees
Company mission
To change the way the world does professional events.
Role
Who you are
- You are a technical consultant and problem solver who can handle the details of enterprise event software implementations. Your confidence, clear communication, and organization let you manage multiple important clients and projects at once. You will build strong relationships and provide value at every phase of the customer journey
- 5+ years of Solutions Architect, Sales Engineer, or similar experience in a SaaS or enterprise software environment
- Demonstrated success leading complex, post-sales projects for large enterprise accounts, ideally in the events or professional services industry
- Exceptional consulting, problem-solving, and project management skills; able to manage multiple priorities and stakeholders with confidence and clarity
- Outstanding communication and presentation skills, with the ability to convey technical concepts to both executive and technical audiences
- Highly organized, detail-oriented, and goal-driven, with a proactive approach to customer success
- Strong technical acumen: familiarity with HTML, CSS, JavaScript, APIs, REST services, and database structures; experience with integrations and workflow automation (e.g., Zapier, webhooks) is a plus
- Experience working with production and/or content delivery via modern web technologies (RTMP, WebRTC, SIP, etc.) is an advantage
- Bachelor’s degree in Computer Science, Engineering, or a related field preferred
What the job involves
- We are looking for an experienced Enterprise Solutions Engineer to join our Solutions team at Bizzabo. This important post-sales role focuses on onboarding and supporting our top Tier 1 customers as they implement and grow with Bizzabo’s event software. As a trusted advisor, you will oversee complex projects, lead customer onboarding efforts, and help our enterprise customers succeed with our platform
- Partner with Customer Success to lead the onboarding process for Tier 1 customers, guiding them through technical implementation, workflow analysis, and adopting best practices
- Serve as a trusted advisor to enterprise clients, conducting technical and business discovery to understand their unique needs and event goals
- Manage complex projects with multiple stakeholders from post-sale through deployment, ensuring timely and successful delivery of solutions
- Collaborate with Product, Development, and Customer Success teams to design, scope, and implement solutions tailored to customer requirements
- Develop and deliver onboarding objectives, technical training, and impactful demos to speed up customer adoption and proficiency
- Provide ongoing technical consulting, troubleshooting, and proactive guidance to boost customer satisfaction and retention
- Generalize and productize solutions capturing best practices and create customer-facing documentation and how-to guides
- Identify opportunities for account growth, upselling, and cross-selling by recognizing changing customer needs and matching them with Bizzabo’s capabilities
- Deliver product feedback and new requirements based on your experiences in the field, advocate for customer interests internally
- Consult customers in navigating complex integrations, including APIs, webhooks, and third-party tools
Our take
Recent years have seen a boost in hybrid online/offline events, and the logistical and financial benefits hybrid events offer over in-person events are clear. Bizzabo, originally a platform offering event organizers a range of tools to help with tasks like website building, networking, and ticketing, was swift in 2020 to adapt its cloud-architecture platform to its customers’ new virtual event requirements.
Bizzabo's Event Experience OS is a data-rich open platform that allows Event Experience Leaders to manage events, engage audiences, activate communities, and deliver business outcomes — all while keeping attendee data private and secure.
Bizzabo is continuing to develop and incorporate new features into its Event Experience OS, including tools powered by the technology and talent from its recent acquisitions. And with a successful 2024, being recognized as a Leader in the Gartner® Magic Quadrant™ for Event Technology Platforms and The Forrester Wave™: All-In-One Event Management Platforms as well as boasting impressive growth through the year, the company will no doubt see even more success going forward.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-44% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Dec 2020
$138m
SERIES E
Apr 2019
$27m
SERIES D
Total funding: $206.1m
Company benefits
- Comprehensive Health Insurance
- Pension Plan
- Paid Vacation, Sick Time
- Team Events
Company HQ
Flatiron District, New York, NY
Leadership
Eran Ben-Shushan
(Co-Founder & CEO)They served as an Officer in the Israeli Air Force for over 8 years before working as CEO of Rosh-Pina Convention and a System Engineer for Elbit Systems. They left this role after 3 years to co-found Bizzabo, working as CEO since.
Alon Alroy
(Co-FOunder, CMO & CCO)Having served as a Commander in the Israeli Air Force for almost 6 years, they worked as an Analyst for Plenum and COO of AYADR Investments for 5 years. They co-founded Bizzabo in December 2011.
Boaz Katz
(Co-Founder & CDO)Designed and defined airborne interfaces for helicopters while serving in the Israeli Air Force. Continued to lead innovative products as a leading product manager of a small elite team at Elbit System. Took part in the prestigious Sam Zell Entrepreneurship program at Reichman University and is the author of the book "I Wore Happiness".
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