Partner Relationship Manager, Gusto
$124-180k
Salary will vary with location
2-3 days a week in office
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$124-180k
Salary will vary with location
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 8+ years of total work experience and at least 4+ years of hands-on partnership experience with a proven track record of launching and growing partners that add customer value, preferably in rapidly scaling companies
- Experience with payroll, HR, and/or talent management software preferred
- Excellent internal and external communication abilities and interpersonal skills
- Strong project management skills with excellent attention to detail
- Proven track record & proficiency at conveying partnership opportunities through data-backed business cases
- Comfort with a fast-paced, ever-changing environment and lots of ambiguity
- Deep empathy and obsession for delivering an amazing customer experience and for making things more efficient
- “Builder mentality” - this is a highly leveraged team and you’ll be able to influence the way in which we operate as a team and how we grow it
- Intermediate Excel skills (Pivot tables, basic functions, etc.) and proficiency in PPT creation
- Bonus: Proficiency in SQL or Advanced Excel functions
- Each quarter, you’ll be responsible for OKRs aligned to partnership KPIs, projects focused on growth, and the overall success of the Partner Management team
- You’ll serve as our partners’ quarterback on day-to-day issues, serving as their sounding board and gathering feedback about customer experience, product, and operational requests
- You build trustworthy relationships across the company; are looked to as approachable and an informed product expert
What the job involves
- Represent Gusto as the primary point of contact for a book of strategic partners, holding both the partner and Gusto accountable to our mutual revenue goals, SLAs, and target metrics
- Drive strategic cross-functional projects impacting the product, partner and/or operational teams
- Execute Monthly and Quarterly Business Reviews with C-suite partner and Gusto audiences, surfacing key learnings, trends and opportunities for the business
- Handle escalations on partnership related issues and make recommendations to alleviate pain points
- Build and iterate on processes with partners with the objective of creating efficient and scalable operations between teams
- Use data-driven analysis to influence cross-functional stakeholders on key partnership initiatives
- Roll up your sleeves to “zoom in” on small product or process details to solve problems and improve the success of the partnership
- Negotiate business terms as the partnership scales
- Own the launch execution of net new strategic partners
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company values
- Embody a service mindset - Never stop advocating for the needs of others
- Dream big, then make it real - Be ambitious. Show and do, rather than tell and talk
- Be proud of the how - Ensure deep integrity in everything you do
- Embrace an ownership mentality - Take initiative to leave things better than you found them
- Debate then commit - Share openly, question respectfully, and once a decision is made, commit fully
Company HQ
Central Waterfront, San Francisco, CA
Articles
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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