Junior IT Support Technician, MiQ Digital

Salary not provided

+ Bonus

macOS

Windows

Okta

JIRA

Slack

Zoom

Google Workspace

Junior and Mid level

Toronto

More information about location

3 days a week in office (Downtown Toronto, ON)

Programmatic advertising agency

Job no longer available

Programmatic advertising agency

1001+ employees

B2BMarketingAnalyticsMarket researchSaaSAdvertisingMedia

Job no longer available

Salary not provided

+ Bonus

macOS

Windows

Okta

JIRA

Slack

Zoom

Google Workspace

Junior and Mid level

Toronto

More information about location

3 days a week in office (Downtown Toronto, ON)

1001+ employees

B2BMarketingAnalyticsMarket researchSaaSAdvertisingMedia

Company mission

To produce the best programmatic media results, underpinned by the sharpest data insights and delivered by the smartest people.

Job

Company

Role

Who you are

Minimum 1 years experience in technical support role
Experience working with MDM and Anti-virus solutions
Experience working with SaaS apps (Google Workspace, Okta, Slack, Zoom, etc.)
Experience working with both Windows and MacOS
Ability to work with global teams of 1000+ employees
Knowledge of workplace communication technologies
Ability to work in an agile environment
Excellent verbal and written communication skills
Strives for efficiency and effectiveness
Alignment with MiQ's core values/culture
A can do' attitude to provide energy, drive and enthusiasm
Stays curious - demonstrates they can learn from anyone, acknowledges weaknesses and is open to growth

What the job involves

Reports to: Team Lead - IT Ops and Systems, US, CA, EMEA
Provide onsite and remote IT support for all MiQ Staff and systems across our Canadian offices, and at times, other regions
Troubleshoot system and network problems and diagnose and solve hardware/software faults
Manage support tickets via Jira Ticketing System
Ensuring conference room solutions are fully functional
Support with Team Canada events including internal and client events
Onboarding and offboarding of users
Understand WiFI networks and resolving network issues
Assisting with software deployment, security updates and patches
Managing MiQ assets via our Asset Management Solution
Administering devices via our MDM solution
Provide support on IT projects
Collaborate with global teams
Communicate changes effectively to local markets
Assist users in developing their IT knowledge
Help to produce training materials on existing tools and work with L&D teams to communicate with end users
Manage company assets
Onboarding new hardware
Assist with device recycling programs

Application process

2 weeks virtual orientation to learn about our business and meet the broader team upon joining MiQ

Our take

MiQ is a global leader in programmatic media, partnering with brands and agencies to connect data and insights for high-performance marketing campaigns. Serving clients like American Express, Avis, Lenovo, and Microsoft.

MiQ boasts it's strengths in targeting minority demographics through its innovative use of data and technology. Amid rapid shifts in consumer behaviour, MiQ's expertise in audience targeting is increasingly valued.

The company has expanded into markets including China and India and focuses on strategic partnerships and product enhancements, such as a programmatic package for online advertising in a post-third-party cookie environment. 2024 has seen it refresh its leadership team and pick up momentum in its industry growth.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

16% employee growth in 12 months

Glassdoor (3.5)

Company

Company benefits

A hybrid work environment
New hire orientation with job specific onboarding and training
Internal and global mobility opportunities
Competitive healthcare benefits
Bonus and performance incentives
Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives
Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

Company HQ

Holborn, London, UK

Leadership

Gurman Hundal

(Co-Founder & Executive Chairman)

Former Head of AnyMedia Network at Associated Northcliffe Digital.

Lee Puri

(Co-Founder)

Experience as Business Development Director at Unanimis and Commercial Director at AdLINK Internet Media.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 1 more job at MiQ Digital