Client Solutions Specialist, Skai

• The ideal candidate will have great project management skills, be a good communicator, very analytical and be a true problem solver
• Passion, dedication, and desire to be the best
• Basic to Intermediate Level knowledge of Excel
• Ability to work both independently and as part of a team
• Strong communication skills
• Self motivated and ability to work on own initiatives in a fast-pace environment
• Ability to work standard business hours. Flexibility or interest in working 'off-hours' such as weekends or holidays where needed
• College Degree, Bachelor Degree or higher
• A basic understanding of Search & Social Marketing and the other digital channels

Desirable

• Kenshoo/Skai is looking for the best and the brightest to join our rapidly growing team
• The Client Solutions Specialist is responsible for addressing all incoming queries about Kenshoo/Skai and managing those queries through to completion
• The role will be office based, but there will be opportunities to progress if the candidates demonstrate themselves to be capable after 18-24 months in the role
• It will make a great starter role for somebody looking to begin their career in digital marketing
• Answer incoming Kenshoo/Skai support requests from clients via email and chat
• Resolve or escalate issues raised by clients following defined processes
• Support the Client Services staff in defined activities
• Pick up, open and maintain cases in Salesforce
• Measures of Success:
• Meet quarterly goals as agreed with Director of Client Support
• Attentive response and communication to all support queries
• Feedback back from customers and other Kenshoo Employees
• Meeting defined SLAs that are pre agreed with clients