People Operations Specialist, Checkatrade
3-4 days a week in office (Lakeside, Portsmouth or King's Cross, London)
Online marketplace for home improvements and repairs
Posted today
Online marketplace for home improvements and repairs
201-500 employees
Posted today
3-4 days a week in office (Lakeside, Portsmouth or King's Cross, London)
201-500 employees
Company mission
To be a modern online marketplace working towards becoming the trusted foundation of every home by connecting people with trades and tools to make home improvements easy.
Role
Who you are
- If you're someone who loves structure, thrives on organisation, and finds satisfaction in getting the details right - especially when it helps others - this role is for you
- This role would suit someone with a background in customer service who enjoys problem-solving and getting things done in a clear, organised way
- While HR experience is great, it’s not essential - we welcome people who are keen to grow into the role
- It could also be a great fit for someone currently in an apprenticeship or someone looking to start a HR apprenticeship
- Experience working with systems, with an eye for improving processes
- Strong administrative and organisational skills, with a keen eye for detail
- Excellent problem-solving skills and a natural inclination to help others
- Ability to manage multiple tasks and queries without losing track or momentum
- Confidence in working with HR data and supporting reporting needs
- A collaborative, team-first mindset, especially in working with TA and other People functions
- Adaptable and proactive in suggesting improvements and embracing change
- Super organised – you love structure and have a method for everything
- People-focused – you're approachable, empathetic, and solution-oriented
- Detail-driven – accuracy matters to you, especially in data and processes
- Process-minded – you enjoy creating clarity and improving how things work
- Adaptable – you handle change with a can-do attitude and learn as you go
What the job involves
- Reports to: Reward & HR Systems Manager
- We’re hiring a People Operations Specialist to keep our People systems running smoothly and ensure an outstanding employee experience at every step of the journey
- You’ll be at the heart of our People Operations team, managing internal queries, owning our JIRA workflow, and supporting HR systems and reporting
- This is a role where your love for admin, process, and people truly shines
- Manage and triage all People Ops queries through JIRA, ensuring timely resolution and high visibility
- Act as the go-to contact for employee questions - delivering helpful, clear, and timely responses
- Maintain our HRIS (HiBob), keeping employee data up to date and supporting system workflows
- Own onboarding and offboarding processes to ensure smooth transitions for employees and managers
- Maintain data hygiene and accuracy, and support reporting and analytics across the People team
- Be the key link between Talent Acquisition and People Ops to ensure seamless handovers post-hire
- Suggest and support process improvements and automation opportunities within People Ops
- Reports to: Reward & Systems Manager
- Works closely with: Talent Acquisition, People Partners, wider People team
- Tools we use: HiBob, JIRA, Google Workspace, Ashby, Confluence (intranet)
- Ways of working: Hybrid, flexible, continuous improvement mindset
- What Success Looks Like:
- All People Ops queries managed and resolved efficiently
- HR system workflows optimised and data accuracy consistently high
- Smooth and timely onboarding/offboarding experiences for all employees
- Reports and dashboards supporting better People decisions across the business
- Process improvements suggested and implemented to drive People Ops efficiency
Salary benchmarks
Our take
Checkatrade created the online market for searching, engaging, and reviewing tradespeople back when the digital age was just beginning. Now a household name, it's on a huge growth journey to once again lead the market in every home improvement project seamlessly for both consumers and tradespeople, through its end-to-end digital marketplace. Put simply, Checkatrade connects people with highly skilled, quality tradespeople - and the trades with the tools they need to do their jobs.
Checkatrade has ambitious plans for expansion and innovation. It offers the agility of a start-up with the reassurance of an established organisation and has a team of more than 500 working flexibility from both Portsmouth and its R&D Hub in the heart of Kings Cross.
Recent initiatives such as launching a new quoting and invoicing tool, demonstrate its ongoing efforts to continuously improve user experience and streamline and automate operations for both consumers and trades. The company has made sure it stands out against its competitors with its commitment to trust and quality, raising standards and its dedication to customer satisfaction.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
Hamza Anjarwalla, Labs Launcher Intrapreneur
Insights
Company
Employee endorsements
Challenging work
"Checkatrade is changing how our business works, moving from a directory to a marketplace, and this comes with it a huge amount of opportunities to..."
Company benefits
- 💰 Annual company wide bonus plan - when company wins, we all win
- 💷 Wellness cashplan- Claim back money on opticians, dentists and hospital stays so you can keep your health in check.
- 👩⚕️ 24/7 Online GP Service - Health App
- 💪 Gym membership - Pure gym membership
- 🛍️ Discounts and cashback for 100s of retailers across the UK
- 🚗 Electric Vehicle Salary Sacrifice Scheme
- 💻 Smart Tech Scheme - get the gadgets you want whilst spreading the payments interest free for up to 24 months
- 😋 Free food & Drinks
- 🎉 Company events
- 🗎 Life assurance
- 🏥 Private Medical - depending on the role you may qualify for a PMI
- 👵🏽 Pension - 4%
- 👶🏿 26 Weeks full maternity pay
- 👶🏼 4 Weeks paternity pay
- 🏖️ Buy and sell holiday
- 🎗️ Charity leave - How does one week every year to support a cause close to you in addition to your annual leave sound?
- 👥 Recommend a friend scheme
- 📱 Mobile Phone Allowance
- 🧒 Workplace Nursery scheme- committed to helping ease that financial pressure for our valued employees
Company values
- Be All In: We are moving at pace – enjoy the journey, embrace the opportunity and own the outcome
- Always Customer Obsessed: We are testing and learning together – listen to our customer insights continuously and evolve our approach
- Do The Right Thing: We work with integrity in everything we do – do the right thing for our team and customers
- Be Bold: We are ambitious and think big – speak up and go direct to deliver our mission together
- Get It Done: We are here for exceptional outcomes – have a bias for action to deliver them
Company HQ
Islington, London, UK
Articles
Diversity, Equity & Inclusion at Checkatrade
Jo Agar (Internal Communications Manager )
- We are all about positive action and promote Equality, Diversity, and Inclusion. Whether it’s creating awareness of the benefits of a diverse and inclusive workforce, to having the right policies, processes, and training in place, we are committed to making sure that at Checkatrade each individual feels valued and accepted. We have task forces to drive our D&I agenda, we have initiatives in play to support employee wellbeing and we run regular engagement surveys to track employee satisfaction too and take action on responses.
- We’re proud to say that women make up 26% of our total tech workforce and 35% of our senior leadership team. We have an established “Women In Tech” network, who are supported to explore their tech careers and grow their influence and networks. We’re for everyone and we build together for our customers.
- We partner with She Can Code to actively drive diversity hiring.
- We run an in-house mentoring scheme aimed to support your growth with us.
- We value diverse ideas, innovation, and are focussed on inclusivity. We take a tech-first approach to removing barriers to success for our people, our consumers, and our trade members.
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