Senior Success Onboarding Guide, Salesforce
Sales Cloud, French Speaker
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Proficient in English AND French
- Relevant 3rd-level degree or equivalent qualification
- 2 to 3 years of relevant work experience helping customers achieve full business potential through technology
- Able to work independently as a self-starter, manage time and prioritize activities while performing effectively under pressure
- Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills
- Able to apply customer success concepts, practices, and procedures to help drive customer success
Desirable
- Salesforce Admin, Adv Admin and/or Consultant Certifications an advantage
- Hands-on experience with a CRM platform suite and associated applications (Salesforce preferred)
- Understanding of, and ability to effectively communicate on the topic of developing a successful Implementation Strategy
- Consultative and customer focused approach and engagement style
- Ability to navigate, raise, and lead efforts on sophisticated customer requests or projects involving multiple parties and enterprise systems
- Deep technical knowledge of Salesforce products and platform - features, capabilities, standard processes and how to deploy, including knowledge of the Salesforce ecosystem
- Ability to prioritize, multi-task, and perform effectively under pressure
What the job involves
- Onboarding Guides engage internal stakeholders and customers to guide initial onboarding/implementation conversations; meeting our customers short and long term objectives and setting them on the path for continued success by prescribing personalised Learning Journeys
- Your work will directly influence customer happiness and loyalty, setting the stage for long-term engagement and success
- By delivering outstanding value in the initial stages of the customer’s journey, you will contribute to Salesforce's reputation as an industry leader
- Become a Salesforce subject-matter expert for your chosen Cloud/Product, focusing on accelerating the initial "time to value" for new customers
- Deliver virtual expert engagements to educate and empower our customers to achieve business value through the Salesforce Customer 360 Suite of Products
- Provide relevant recommendations specific to customers’ business needs
- Apply consulting skills to uncover initial business use-cases, setting the stage for long-term customer success
- Engage with customers to navigate the setup and administration of their Salesforce instance, ensuring a positive initial outcome
- Co-create quick-start guides and playbooks aligned with customer needs
- Build positive relationships with both internal and external business partners, contributing to broader goals and growth
- Actively leverage and contribute to the overall knowledge base and expertise of the community
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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