Solutions Consultant, Loadsmart
$76-95k
+ Stock options
Digital freight company for B2B trucking
Job no longer available
Digital freight company for B2B trucking
201-500 employees
Job no longer available
$76-95k
+ Stock options
201-500 employees
Company mission
To provide transportation services and technology to reduce freight spend, increase service levels and impact team's productivity.
Role
Who you are
- 4+ years of experience working in a solutions engineering/architect and/or technical project management capacity dealing directly with customers and multiple technical teams
- Strong communication skills, both written and verbal, in order to effectively communicate client desires to the development team
- Proven track record of SaaS software implementation and systems integrations
- Ability to clearly define and deliver technical solutions that drive client satisfaction and business results
- Experience with system integration design, implementation, testing (EDI/API)
- Native or highly proficient English language skills
- Excellent customer service skills
- First hand experience working with a TMS system is a plus
What the job involves
- We're looking for an energetic Solutions Consultant to serve as the subject matter expert for our SaaS-based TMS platform
- In this high-impact role, you will accelerate customer integration by planning, managing, and overseeing parallel integration projects using APIs and EDI
- You'll work closely with sales to demo solutions, answer complex technical questions, and ensure our customers quickly realize the maximum value from our system
- Pre-Sales Support
- Partner with Sales reps to understand prospect goals, pain points, and operational requirements
- Conduct discovery sessions to gather detailed transportation, logistics, and systems integration requirements
- Develop and deliver tailored product demonstrations and presentations highlighting the value and capabilities of the proposed TMS solution
- Create solution proposals, process flow diagrams, and integration architecture overviews
- Deliver Statement of Work documentation for proposed solutions
- Design and Configuration
- Translate customer business requirements into detailed solution designs leveraging TMS configuration, API integrations, and reporting tools
- Collaborate with product management and engineering to ensure proposed solutions are feasible and aligned with the product roadmap
- Report customer feedback and use case to product teams to help roadmap and feature planning
- Implementation support
- Partner with customer success/account management team to ensure smooth handoff from sales to delivery
- Organize technical resources to scope necessary development
- Provide subject matter expertise during early implementation stages, ensuring customer expectations align with the TMS’s capabilities
- Set and communicate accurate and achievable delivery timelines to internal and external stakeholders
- Participate in testing, validation, and go-live planning where necessary
- Drive deliverables to completion
- Customer Enablement and Support
- Act as a trusted advisor to customers post-implementation, identifying opportunities for optimization and upsell
- Tier 2 support for integration or troubleshooting issues impacting customer’s daily operations
Our take
Freight services involve many parties including shippers, dispatchers, drivers, and dock managers. Insurance and safety checks are required for everyone involved, a process that makes the truck shipping process more expensive, time-consuming, and less efficient than it could be.
Loadsmart provides an online portal that handles booking, insurance legislation, and health and safety regulations all within an integrated platform. This digital integration leads to parties receiving instant and guaranteed shipping, offering full financial coverage in the event of any discrepancies.
The company has raised significant amounts of funding, most recently in a 2022 Series D Round which saw the company achieving a valuation in excess of $1B. It has used this funding to expand its partnership network and to fuel its acquisitions strategy. In the longer term the company's focus on organic growth will stand it in good stead as it will allow it to avoid aggressive pricing structures which would make it difficult to achieve profitability given the razor-thin margins in the freight industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$200m
SERIES D
Nov 2020
$90m
SERIES C
Total funding: $343.7m
Company benefits
- Parental leave: The primary caregiver is able to take three months of fully paid leave and one additionally month of working half days for a total of four months of leave
- Copany Equity: Ever wanted to have a stake in a company? Upon hire, Loadsmart employees are granted options that vest over a four-year period
- Team Building Events: Enjoy local company sponsored events to meet and network with fellow Loadies: from hackathons to local meetups, we love collaborating while having fun
- 401K wwith Match: We support our employees' retirement goals by offering a per pay period match to our Traditional and Roth 401K plans
- 401K with Match: We support our employees' retirement goals by offering a per pay period match to our Traditional and Roth 401K plans
- Healthcare: We offer competitive medical, dental, and vision coverage for you and your family
- Claim Advocacy with MMA: Expert advocacy and guidance on benefits and claims
- HSA/FSA: You can use pre-tax dollars to pay for healthcare costs for you and your dependents
- DCFSA: We offer DCFSA to help parents reduce their total taxable income when paying for childcare
- LPFSA: On eligible plans, LPFSA helps pay for vision and dental expenses that are not fully covered by your insurance
- Life and AD&D Insurance: Loadsmart provides both Life and Accidental Death and Dismemberment insurance at no cost yo you with the options to increase coverage at your own expense
- Short Term/Long Term Disability Insurance: Loadsmart provides short and log-term disability coverage at no cost to you
- FLexibe PTO?Holiday: Enjoy paid time off without a limit, with manager approval and national holidays of your location
Company HQ
Chicago Loop, Chicago, IL
Leadership
Felipe Capella
(Co-Founder & CEO)Previously Attorney at Inter-American Development Bank for 1 year and Professor of Bankruptcy and Restructuring at Universidade Federal de Santa Catarina for 2 years.
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