Head of Insights, HeliosX
+ Equity
2 days a week in office
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
Be an early applicant
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
201-500 employees
Be an early applicant
+ Equity
2 days a week in office
201-500 employees
Company mission
Creating a more confident world, where everyone can take control of their health to lead happier and healthier lives.
Role
Who you are
- Leadership experience within an insights function, ideally focused on healthcare, personal care, eCommerce, or related sectors
- Expertise across a range of qualitative and quantitative research methodologies with case studies that demonstrate the commercial impact of your work
- Highly data literate, with proven ability to distil insights from raw data and translate these into actionable recommendations and strategies that drive business performance
- Experience delivering customer and market insights projects focused on the UK, as well as international markets (ideally the US and/or Germany)
- Proven storytelling approach and exceptional communication skills; you can weave insights into a coherent narrative and partner effectively with senior stakeholders to embed insights and steer strategy across teams and departments
- Prior experience working in high-growth or performance driven environments, where initiatives are closely tied to business and customer outcomes
- Prior experience recruiting, leading, and developing multi discipline research and insights teams
- Comfort working at both the strategic (defining approach, owning the roadmap, partnering with senior leaders) and executional (delivering against briefs, analysing data, translating insights) levels
- Strong motivation to build and own a cross-brand, cross-market Insights function in a rapidly growing business and to drive the development of a truly insights-led culture across the Group
- Whilst not a requirement, experience within an insights function in a direct to consumer (DTC) business would be considered an advantage
What the job involves
- As the Head of Insights, you will lead our efforts in translating research data into actionable insights, driving strategic decision making across the company
- You will be responsible for gathering and analysing customer, market, and product data to guide teams in creating impactful customer experiences and driving growth
- Working closely with cross-functional leaders in Brand, Product, Medical, Analytics, Growth, and Operations teams, you’ll ensure that insights align with business objectives and provide a competitive advantage to HeliosX and its brands
- The Head of Insights role is critical to HeliosX's continued success after 2024 saw us triple our revenue, supporting customers all over the world
- This role represents the first hire in our new Insights division, with scope to build a team, define our approach, and own the Insights roadmap across the Group
- You will shape our understanding of customer segments, product categories, and markets as we scale, leading on research and insights generation across a range of key priorities and strategic initiatives
- Define and execute a comprehensive Insights strategy and roadmap that builds deep understanding of our customers and markets, while driving product development and revenue growth
- Build, lead, and develop the Insights team to scale insights delivery across the Group, supporting short and long-term business goals
- Lead in the delivery of insights across customer needs, attitudes, behaviours, and preferences through qualitative and quantitative methodologies (surveys, focus groups, user research, behavioural analytics, etc)
- Monitor market and industry trends, the competitive landscape, and emerging technologies to identify opportunities and risks, including cross-brand synergies
- Partner with Brand, Growth, Product, Medical, NPD and other teams to integrate customer insights into roadmaps, campaigns, new product development, and improvements in the customer journey
- Oversee the collection, analysis, and interpretation of complex research data sets and provide clear, actionable insights to the business; lead in the translation of insights into recommendations and strategies that drive business performance
- Work cross-functionally to embed insights into planning and execution across departments and initiatives; own the creation of dashboards and lead workshops/presentations to deliver insights to cross-functional stakeholders and partner with them to ensure data-driven decision making and effective prioritisation of work
- Analyse campaign performance and product data sets to identify areas for optimisation and innovation; lead and support in the delivery of broader research initiatives such as brand health, experimentation, customer satisfaction, and loyalty, providing insights that drive brand positioning and retention strategies
- Recruit, manage, and mentor the Insights team, setting objectives and performance expectations, driving their development, and delivering appraisals/feedback; effectively develop the team to increase the range of capabilities and methodologies offered to the business
- Act as the key point of contact in insights for the Senior Leadership team and work closely with other Analytics and research colleagues to embed a data-driven culture and to promote the use of insights across HeliosX
Salary benchmarks
Our take
Generally speaking, the healthcare sector is slow to adopt new technologies. HeliosX bucks the trend, having been founded in 2013 to provide quicker, convenient access to medications through the use of cutting-edge tech.
HeliosX aims to improve the quality, accessibility and affordability of healthcare across the UK, US and Europe. With millions of customers worldwide, it operates across the medical, dermatology, and nutritional supplement sectors through its top-selling brands and products - Dermatica (personalised skincare brand), MedExpress (telepharmacy), Levity (prescription weight loss), ZipHealth (online medical consultations & pharmacy) and their men's health brand, RocketRx.
HeliosX has seen its global revenue rocket from £60m to £180m between 2023 and 2024. This growth is impressive for a company that's had no external funding, and it aims to accelerate its expansion in 2025 by moving into new territories.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
62% female employees
34% employee growth in 12 months
Company
Employee endorsements
Team energy
"Empathic and energetic team is what makes you feel good when you go to work Monday morning. Imagine how important it is if you work remotely! And I..."
Company benefits
- Monthly Socials
- Health Insurance
- Gym discount
- Flexible working
- £1,000 Annual Learning and Development budget
- Audible Subscription
- Pension Contribution
- 25 days holiday + UK Bank holidays
- Free HeliosX Products
Company values
- Build Team Excellence
- Putting Customers First
- Today Not Tomorrow
- Thinking Differently
- Act Like an Owner
- Keep it Simple
- Do More With Less
- Communicate Candidly
Company HQ
London, UK
Leadership
Dwayne D'Souza
(Founder & Chairman of the Board)After graduating from the University of Cambridge and gaining experience as a Software Engineer and later in Algorithmic Trading, Dwayne founded HeliosX in 2013.
Stuart Peak
(CEO)Share this job
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