Workplace Experience Associate, ServiceTitan
The expected hourly rate is between $31.63 USD - $42.35 USD. + Annual bonus + Equity
More information about location
Office located in Glendale, CA
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
The expected hourly rate is between $31.63 USD - $42.35 USD. + Annual bonus + Equity
More information about location
Office located in Glendale, CA
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- The ideal candidate brings a warm, outgoing personality alongside sharp organizational instincts and the confidence to drive processes forward
- If you naturally spot opportunities for improvement and take initiative to act on them, you'll thrive here
- 3–5 years of experience in office coordination, workplace services, events, or hospitality
- Strong project management skills — you can juggle multiple events and operational workstreams without dropping the ball
- A natural hospitality instinct — you make people feel taken care of, even when you're enforcing a deadline
- Excellent communication and interpersonal skills, with the confidence to manage up, across, and externally
- A process improvement mindset — you don't just execute, you look for ways to do things better
- Comfort with vendor negotiation and building external relationships
- Proficiency in Google Suite (Docs, Sheets, Calendar, Drive)
- Familiarity with productivity and database tools such as Airtable is a plus
- Experience/willingness to leverage AI tools to improve day-to-day workflows and processes
- High School diploma or equivalent; additional certification in Office Management or Hospitality is a plus
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us
What the job involves
- We are looking for a vibrant, proactive, and hospitality-minded individual to join our ServiceTitan community! As the Workplace Experience Associate, you will be at the heart of our Glendale, CA headquarters — keeping our workplace running smoothly while serving as the primary concierge for events hosted in our Penthouse Suite and other on- and off-site venues
- We take our culture very seriously at ServiceTitan, and are proud of making it an integral part of the overall experience
- Please note this role is fully onsite at our Glendale office 5 days a week
- As Workplace Experience Associate, you will report to the Manager of Real Estate & Workplace Services (REWS)
- Welcome visitors and first-time office goers, manage daily mail and deliveries, and keep the office stocked, organized, and running smoothly
- You'll own inventory management end-to-end, oversee vendor relationships, and support culture-building events and employee nourishment programs
- You'll also serve as a backup to our dedicated Facilities Specialist — stepping in when they're unavailable or need extra support on repairs and maintenance
- Act as the go-to guide for anyone hosting an event in our Penthouse Suite or, when needed, in the building's tenant lounge or a nearby partner hotel
- You'll shepherd both internal and external organizers through every step of the process — from gathering guest lists, COIs, NDAs, and vendor access forms, to coordinating logistics with building staff and communicating any applicable fees
- You'll need to be organized and firm enough to hold people to deadlines, while remaining approachable and delivering a great experience for every organizer you work with
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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