Media Associate, ServiceNow

• 1-2 years of experience in marketing, advertising, campaign coordination, or a related role; internship experience considered
• Strong organizational skills and exceptional attention to detail — comfortable working with multiple campaigns, deadlines, and documents simultaneously
• Proficiency in Excel or Google Sheets (pivot tables, basic formulas, data organization)
• Clear and professional written and verbal communication skills, including comfortable working with external agency partners
• Bachelor's degree in Marketing, Business, Communications, Advertising, or related field

Desirable

• The Media Associate is the entry-level role within the in-house media team, supporting the team's oversight and governance of the paid media Brand campaign executed by our media Agency of Record
• The Media Specialist plays an essential supporting role in ensuring the partnership with the agency runs efficiently — helping the team track campaign progress, coordinate agency deliverables, validate outputs against the strategy, and maintain accurate financial records
• This is a learning-intensive, detail-oriented position ideal for someone beginning their career in paid media
• You will gain hands-on exposure to enterprise B2B media strategy and planning, agency management, campaign set up, performance tracking, and cross-functional collaboration — building the foundation to grow within the media team
• Maintain and update campaign status trackers documenting the status of all live, launching, and ending paid media campaigns
• Organize and file campaign briefs, approved media plans, and agency trafficking documents to ensure the team has a clear, accessible record of what was planned and approved
• Maintain proof-of-posting archives — collecting screenshots and delivery confirmations from the agency to document that campaigns launched as planned
• Assist in organizing campaign assets, creative files, and tagging documentation
• Monitor key campaign milestones and flag upcoming deadlines or missing agency deliverables to the Associate Manager/ Sr Manager
• Serve as a supporting day-to-day point of contact for routine agency requests, information gathering, scheduling and document collection
• Collect weekly / monthly campaign performance data and reporting from the agency, to support campaign performance reviews
• Track agency deliverable timelines (media plans, reports, invoices) and send proactive reminders when deadlines are approaching
• Support trafficking setup by preparing spreadsheets, tracking IDs, and QA checklists
• Support the Manager and Ad Operations team in reviewing agency campaign setup documentation against approved briefs
• Contribute to the completion of Campaign Launch QA Checklists, verifying that targeting parameters, audience segments, creative tags, and landing page URLs align with the approved Activation Plan
• Flag any setup issues or inconsistencies to the Associate Manager/Sr Manager for agency follow-up and resolution
• Log invoices and update budget trackers as media spend is recorded, ensuring documentation stays current and accurate
• Maintain organized files of invoices and budget documentation to support monthly reconciliation and audit readiness
• Support budget pacing oversight by maintaining spend logs and surfacing overspend or underspend patterns to the Associate Manager/Manager
• Track the delivery of creative assets from internal teams to the agency, flagging delays that could impact campaign launch timelines
• Help coordinate timing and handoffs across internal stakeholders to keep campaigns launching on plan and on strategy