Manager of Revenue Strategy & Operations, OpenTable
$110-150k
+ Annual Bonus
Online restaurant reservation service
Posted today
Online restaurant reservation service
1001+ employees
Posted today
$110-150k
+ Annual Bonus
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- 2+ years people management experience
- 5+ years of experience in an analytics role with strategy or operations experience preferred
- Strong SQL skills + experience with design and development of ETL processes a plus
- Experience with Snowflake or any other relational database
- Experience with visualization tools such as Tableau, Superset, Power BI for building self serve dashboards
- Advanced Excel/Google Sheets skills required, including proficiency with pivot tables, sumifs, V/XLOOKUP; equivalent Google Sheets experience preferred
- Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc
- Self starter with strong sense of ownership and accountability
- Hands-on and comfortable switching between critical thinking and tactical execution
- Clear communicator with a bias for action and continuous improvement
- Demonstrated ability to work effectively in a remote and fast-paced environment and collaborate across time zones
- Excellent verbal and written communication skills including detailing business processes, use cases, business requirements and strategic recommendations
- Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
- Understanding of sales processes a plus
- High energy and contagious enthusiasm; willing to take on tough projects
What the job involves
- Reporting to the Revenue Strategy and Operations Director, this position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics in North America
- Candidates for this role must have experience in manipulating large sets of data to discover trends and make strategic recommendations and monitor territory level business health
- The role will work cross-functionally with multiple departments including executive leadership, sales, learning and development, data analytics, and finance to support the design, implementation and continued optimization of multiple business needs
- The Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, ability to learn quickly, mentor junior team members, and to be able to work in ambiguity
- You'll be able to navigate the roles, reporting, and reality of the business in the field
- This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations
- Experience with SQL queries, BI tools (Preset, Tableau, Power BI, Looker), Salesforce and an operations, finance or analytics background preferred
- Deliver sophisticated analytics to support global Sales and Services decisions
- Lead and mentor a lean team of analysts supporting sales leadership
- Prepare and present data analysis for audiences ranging from field sales members to senior leadership
- Make data-driven decisions: translate data sets into impactful insights, strategic recommendations, dashboards, and reports for the larger sales and operations teams
- Build and maintain financial models, forecasts and dashboards for various business scenarios
- Collaborate with sales and services leads to deliver data-driven strategic recommendations to drive business growth
- Guide team priorities to align analytics efforts to business strategy
- Collect feedback and handle flow of inbound ad hoc analytics requests from the Global Restaurant Sales and Services (RSS) stakeholders
- Evaluate and outline new sales and services territories and headcount needs
- Improve Salesforce.com (SFDC) processes and data
- Experience with goaling, commission plans, territory management, and incentive programs that enable sales strategy a plus
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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