Account Manager, Yaspa

• Relationship Builder: A strong ability to connect with clients, earning their trust and fostering long-term partnerships
• Strategic Thinker: A results-oriented mindset with the ability to align client success with company objectives
• Proven Track Record: Demonstrated success in driving value, upselling, and growing revenue within existing accounts
• Analytical Skills: Capable of interpreting data to uncover insights and inform your approach
• Proactive Approach: You anticipate needs and act before issues arise, always looking for ways to add value
• Exceptional Communication: Clear, persuasive, and engaging in both verbal and written communications
• Organisational Excellence: Strong time-management skills with the ability to handle multiple priorities effectively

Desirable

• Maximize Customer Value: Collaborate with clients to understand their objectives, challenges, and opportunities, ensuring our solutions align perfectly with their needs
• Upsell & Cross-Sell Opportunities: Identify opportunities to expand the use of our services, introducing additional products or features that deliver measurable benefits
• Drive Retention and Growth: Develop strategies to increase customer retention and revenue, ensuring our clients view us as a trusted and indispensable partner
• Client Advocacy: Act as the voice of the customer, sharing insights with internal teams to enhance our products and services
• Data-Driven Engagement: Monitor customer usage, performance metrics, and trends to identify areas for improvement or growth
• Problem Solving: Proactively address any challenges clients face, ensuring swift resolution and long-term satisfaction
• Account Planning: Create and execute tailored account plans designed to deepen relationships and drive measurable outcomes for both clients and the company
• Regular Check-ins: Conduct performance reviews and business discussions to keep clients aligned with their goals and aware of new opportunities
• Market Intelligence: Stay informed about industry trends and competitors to offer relevant insights and maintain a competitive edge
• Tracking: Monitor transaction volumes to identify trends, solve issues, and capitalise on opportunities like major events (e.g., Olympics, Euros)

• Apply via Otta